Event Operations Mgr,
4 weeks ago
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and time keeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated and properly completed. • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed. • Delegates tasks as appropriate. Customer Service • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training • Promotes and reinforces a positive working environment centered on Encore core values. • Hire, develop, lead and motivate a talented team of technicians and operational support staff. • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. •Manage human resource related issues including performance management, salary administration and training and development. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities as needed. Job Qualifications • High School Diploma is required. Bachelor’s degree is preferred. • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. • Experience leading workflow and team members. • Working knowledge of audio visual equipment in a live show environment • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-BD1 All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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Event Operations Manager
6 days ago
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Event Operations Coordinator
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Nashville, Tennessee, United States Marriott International Inc Full timeJob OverviewThe Event Experience Manager is tasked with overseeing the comprehensive management of events, ensuring seamless planning, coordination, and execution.Key ResponsibilitiesOversee all facets of event management, including strategic planning and effective exit strategies.Serve as a key liaison between meeting planners and operational teams to...
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Event Operations Supervisor
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Nashville, Tennessee, United States White Lodging Full timePosition Overview:This role is crucial in overseeing the operational aspects of events and meetings, ensuring a seamless experience for all attendees.Key Responsibilities:As the Event Operations Supervisor, you will work closely with the Event Manager to:Assist in the planning and execution of banquet and meeting functions.Supervise staff to ensure high...
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Events Operations Coordinator
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Nashville, Tennessee, United States The University of Tennessee Full timeEvents Operations Coordinator - University of Tennessee Institute of AgricultureOverview: The University of Tennessee Institute of Agriculture (UTIA) is actively looking for a qualified candidate to fill the role of Events Operations Coordinator.Department/College: At UTIA, we are dedicated to making a difference through education, research, and community...
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Event Operations Supervisor
2 weeks ago
Nashville, Tennessee, United States Marriott International Inc Full timePosition OverviewAs an Event Operations Supervisor, you will play a pivotal role in ensuring the seamless execution of events and functions. Your primary responsibility will be to oversee service requirements, coordinate with culinary teams, and ensure guest satisfaction throughout various events.Key ResponsibilitiesFacilitate communication of service needs...
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Event Operations Coordinator
2 weeks ago
Nashville, Tennessee, United States Marriott International Inc Full timeJOB SUMMARYOversees the comprehensive execution of events, encompassing planning, daily coordination, and post-event strategies. Acts as a meeting planning advocate and liaison to all operational departments. Ensures on-site delivery of hotel products and services aligns with conference group plans, fostering a positive meeting experience. Utilizes software...
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Event Operations Coordinator
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Nashville, Tennessee, United States Marriott International Inc Full timeJob OverviewThe Event Experience Manager is tasked with overseeing the comprehensive management of events, ensuring meticulous planning, coordination, and effective exit strategies.Key ResponsibilitiesOversee all facets of event management, including strategic planning and seamless execution.Serve as a key liaison between clients and operational departments...
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Nashville, Tennessee, United States Marriott International, Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Seasonal Coordinator ICE to assist in the operation of all Special Events or Leisure Experience activities at Gaylord Opryland Resort & Convention Center. The successful candidate will be responsible for coordinating event logistics, ensuring seamless execution, and providing exceptional guest...
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Event Operations Assistant Manager
1 week ago
Nashville, Tennessee, United States Marriott International Full timeJOB OVERVIEWFacilitates communication of service requirements to culinary teams and support staff during events.Calculates total costs for group events, prepares, and delivers invoices for settlement.Ensures that banquet facilities, dining areas, and refreshment breaks are prepared for service.Reviews the cleanliness and presentation of all dining ware,...
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Event Operations Assistant Manager
1 week ago
Nashville, Tennessee, United States Marriott International Full timeJOB OVERVIEWFacilitates communication of service requirements to culinary and service teams during events.Calculates total charges for group events and prepares invoices for settlement.Ensures that banquet facilities, dining areas, and refreshment stations are prepared for service.Reviews the cleanliness and presentation of all dining ware, glassware, and...
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Event Operations Assistant Manager
2 weeks ago
Nashville, Tennessee, United States Marriott International Full timeJOB OVERVIEWFacilitates communication of service requirements to culinary and service teams during events.Calculates total costs for group events and prepares invoices for settlement.Ensures banquet facilities, dining areas, and refreshment stations are prepared for service.Reviews the cleanliness and presentation of all dining ware, glassware, and...
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Event Operations Assistant Manager
1 week ago
Nashville, Tennessee, United States Marriott International Full timeJOB OVERVIEWFacilitates communication of service requirements to culinary teams and support staff during events.Calculates total charges for group events and prepares invoices for processing.Ensures that banquet facilities, dining areas, and refreshment stations are prepared for service.Conducts inspections of the cleanliness and presentation of all dining...
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Event Operations Assistant Manager
1 week ago
Nashville, Tennessee, United States Marriott International Full timePOSITION OVERVIEWFacilitates communication of service requirements to culinary and service staff during events.Calculates total charges for group events and prepares invoices for processing.Ensures that banquet facilities, dining areas, and refreshment stations are fully prepared for service.Reviews the cleanliness and presentation of all dining ware,...
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Assistant Event Operations Manager
3 months ago
Nashville, United States Marriott International Full timeJOB SUMMARY Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and...
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Assistant Event Operations Manager
3 months ago
Nashville, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARYCommunicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness...
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Assistant Event Operations Manager
3 months ago
Nashville, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness...
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Lease and Yardi Administrator
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Nashville, United States AJ Operations Full timeJob DescriptionJob DescriptionDepartment: Adventurous Journeys OperationsLocation: Nashville, TN (in-office)ABOUT AJ OPERATIONSAn extension of AJ Capital Partners ("AJCP") founded in 2008, Adventurous Journeys Operations ("AJ Operations") is the in-house management company for AJCP's hospitality, office, residential, entertainment, and retail assets. By...
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Event Manager
2 months ago
Nashville, United States Belmont University Full timeThe Event Manager position is responsible for managing events and clientele within the Office of Strategic Venues & Event Services. Additionally, the Event Manager will provide relational leadership and managerial oversight of the Event Coordinator t Manager, Business Operations, Event Coordinator, Client Relations, Technical Support, Business Services,...
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Events Manager
4 days ago
Nashville, United States Marriott Full timeJob Number 24151910 Job Category Event Management Location W Nashville, 300 12th Avenue South, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure...
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Event Coordinator
1 week ago
Nashville, Tennessee, United States Omni Hotels Full timeAbout the RoleWe are seeking a highly skilled and organized Event Coordinator to join our team at Omni Hotels. As an Event Coordinator, you will be responsible for ensuring the smooth execution of events and meetings, providing exceptional customer service, and maintaining a high level of professionalism.Key ResponsibilitiesEvent Planning and Coordination:...