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Customer Solutions Facilitator

2 months ago

Mission, United States C2 GPS- Lower Rio Grande Workforce Full time

The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system.  The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.

ESSENTIAL FUNCTIONS:

  • Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills.  Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
  • Interview’s customers to record and assess employment information to determine customer’s career development opportunities and needs.
  • Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.).  May assist customers with the WIT registration and ensures registrations are properly completed.
  • Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
  •  Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (Work In Texas, TWIST, etc.).  Ensures that all information on application is correct and correctly entered in the system.
  • Identifies community resources and establishes linkages to assist customers with specific needs.
  • May coordinate the customer’s job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
  • Contributes to the Career Center performance goals, including customer service and follow up.
  • Collaborates with all Career Center staff to ensure customers have a meaningful experience.
  • Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
  • Proactively seeks ways to improve workforce services to meet labor market needs. Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:

  • Knowledge of workforce development, economic development, and project management.
  • Knowledge of word processing, spreadsheet, technology, and computer skills.
  • Exceptional customer service and interpersonal skills.
  • Able to work with diverse customers with unique needs and communication styles.
  • Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others. 
  • Excellent verbal and written communication skills.
  • Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:

  • High School Diploma or GED required. 
  • Associates or undergraduate degree preferred.
  • Valid driver’s license and proof of insurance with good driving record.
  • Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing.  Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:                   

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in six regions in Texas, two in Florida and Las Vegas, NV. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

  • Health Insurance (with no cost options for employee only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) 100% employer match up to 6% of employee individual contributions
  • Dental
  • Vision
  • Life Insurance
  • Short and Long-Term Disability
  • Pet Insurance
  • Tuition Assistance

Equal Opportunity Employer: Minority/Female/Disability/Veteran