Customer Solutions Facilitator

1 month ago


Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full time
Job Summary

The Customer Solutions Facilitator plays a vital role in connecting job seekers with employment opportunities. As the primary point of contact, this individual is responsible for providing exceptional customer service, facilitating job-readiness classes, and assisting customers with career development activities.

Key Responsibilities
  • Deliver job-readiness classes, workshops, or orientations to help customers maintain or improve job skills.
  • Conduct interviews with customers to record and assess employment information, identifying career development opportunities and needs.
  • Educate customers on center services, including job seeker tools, and assist with registration and completion of necessary paperwork.
  • Collaborate with Business Solutions Representatives and Career Center staff to improve services and meet labor market needs.
  • Enter data into relevant systems, ensuring accuracy and timeliness.
  • Identify community resources and establish linkages to support customers with specific needs.
  • Coordinate job readiness activities to ensure alignment with work experience goals.
  • Contribute to Career Center performance goals, including customer service and follow-up.
  • Collaborate with all Career Center staff to ensure a meaningful customer experience.
Requirements
  • High School Diploma or GED required; Associates or undergraduate degree preferred.
  • Valid driver's license and proof of insurance with a good driving record.
  • Bilingual in English and Spanish strongly preferred.
Work Environment

The Customer Solutions Facilitator works in an office environment, with occasional driving and travel required. Flexible hours may be necessary, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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