Customer Service Representative
1 day ago
PostNet is a leading provider of printing and shipping solutions for small businesses and consumers. With nearly 700 locations across North America, Central America, South America, and Africa, we offer a wide range of services to help our customers succeed.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the point-of-sale system, and assisting customers with all store services and products.
Key Responsibilities- Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owners
- Process customer sales through the point-of-sale system
- Upsell, cross-sell, and actively participate in marketing and promotional initiatives
- Open and close the center, cash register, and other center systems
- Assist management in maintaining, ordering, and stocking inventory
- Maintain the center consistent with established standards
- Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking - must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid driver's license required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
- Ability to work flexible hours
- Some supervisory skills preferred
- Notary Public certification may be required
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in-person
- May be required to operate a motor vehicle
- Must perform all duties in a safe and efficient manner
$8.00 - $11.00 per hour
At PostNet, we offer careers for everyone. Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team.
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