Customer Solutions Facilitator
2 weeks ago
The Customer Solutions Facilitator at C2 GPS- Lower Rio Grande Workforce is the primary point of contact for customers upon entry into the workforce system. This role is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.
**Key Responsibilities:**
- Facilitate job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Present information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
- Interview customers to record and assess employment information to determine customer's career development opportunities and needs.
- Educate customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
- Work closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
- Data input all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (Work In Texas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
- Identify community resources and establish linkages to assist customers with specific needs.
- May coordinate the customer's job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
- Contribute to the Career Center performance goals, including customer service and follow up.
- Collaborate with all Career Center staff to ensure customers have a meaningful experience.
- Escort customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
- Proactively seek ways to improve workforce services to meet labor market needs. Perform other duties as assigned and fulfill responsibilities as required.
**Requirements:**
- High School Diploma or GED required.
- Associates or undergraduate degree preferred.
- Valid driver's license and proof of insurance with good driving record.
- Bilingual in English and Spanish strongly preferred.
**Working Conditions:**
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Benefits:**
- Health Insurance (with no cost options for employee only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) 100% employer match up to 6% of employee individual contributions
- Dental
- Vision
- Life Insurance
- Short and Long-Term Disability
- Pet Insurance
- Tuition Assistance
C2 GPS- Lower Rio Grande Workforce is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in six regions in Texas, two in Florida and Las Vegas, NV. We strive to fulfill our mission by following our Core Values of "Respect, Communication, Customer Engagement and Ingenuity."
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Customer Solutions Facilitator
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Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full timeJob SummaryThe Customer Solutions Facilitator plays a vital role in connecting job seekers with employment opportunities. As the primary point of contact, this individual is responsible for providing exceptional customer service, facilitating job-readiness classes, and assisting customers with career development activities.Key ResponsibilitiesDeliver...
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Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full timeJob SummaryThe Customer Solutions Facilitator is a key role at C2 GPS- Lower Rio Grande Workforce, responsible for providing exceptional customer service and support to job seekers. This position requires a strong understanding of workforce development principles and the ability to effectively communicate with diverse customers.Key ResponsibilitiesFacilitate...
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