Customer Solutions Facilitator

2 weeks ago


Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full time

The Customer Solutions Facilitator at C2 GPS- Lower Rio Grande Workforce is the primary point of contact for customers upon entry into the workforce system. This role is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.

**Key Responsibilities:**

  • Facilitate job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Present information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
  • Interview customers to record and assess employment information to determine customer's career development opportunities and needs.
  • Educate customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
  • Work closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
  • Data input all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (Work In Texas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
  • Identify community resources and establish linkages to assist customers with specific needs.
  • May coordinate the customer's job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
  • Contribute to the Career Center performance goals, including customer service and follow up.
  • Collaborate with all Career Center staff to ensure customers have a meaningful experience.
  • Escort customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
  • Proactively seek ways to improve workforce services to meet labor market needs. Perform other duties as assigned and fulfill responsibilities as required.

**Requirements:**

  • High School Diploma or GED required.
  • Associates or undergraduate degree preferred.
  • Valid driver's license and proof of insurance with good driving record.
  • Bilingual in English and Spanish strongly preferred.

**Working Conditions:**

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Benefits:**

  • Health Insurance (with no cost options for employee only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) 100% employer match up to 6% of employee individual contributions
  • Dental
  • Vision
  • Life Insurance
  • Short and Long-Term Disability
  • Pet Insurance
  • Tuition Assistance

C2 GPS- Lower Rio Grande Workforce is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in six regions in Texas, two in Florida and Las Vegas, NV. We strive to fulfill our mission by following our Core Values of "Respect, Communication, Customer Engagement and Ingenuity."



  • Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full time

    Job SummaryThe Customer Solutions Facilitator plays a vital role in connecting job seekers with employment opportunities. As the primary point of contact, this individual is responsible for providing exceptional customer service, facilitating job-readiness classes, and assisting customers with career development activities.Key ResponsibilitiesDeliver...


  • Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full time

    Job SummaryThe Customer Solutions Facilitator is a key role at C2 GPS- Lower Rio Grande Workforce, responsible for providing exceptional customer service and support to job seekers. This position requires a strong understanding of workforce development principles and the ability to effectively communicate with diverse customers.Key ResponsibilitiesFacilitate...


  • Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full time

    Job SummaryThe Customer Solutions Facilitator is a key role at C2 GPS- Lower Rio Grande Workforce, responsible for providing exceptional customer service and support to job seekers. This position requires a strong understanding of workforce development and economic development principles, as well as excellent communication and interpersonal skills.Key...


  • Mission, Texas, United States ACERTUS Full time

    Cash Flow Solutions Leader OverviewAt ACERTUS, we strive to create a workplace culture that fosters growth and collaboration. Our teams participate in weekly huddles to discuss ways to improve, and we take action on their suggestions. As an automotive logistics company, we offer a wide range of services across the vehicle lifecycle. We are seeking a Cash...


  • Mission, Texas, United States ACERTUS Full time

    At ACERTUS, we're on the lookout for a skilled Client Solutions Manager to join our team. As a seasoned professional in vehicle lifecycle solutions, you'll be responsible for overseeing all workflow management activities for our clients. Your primary objective will be to provide weekly status updates on all work in progress, drive clients toward ACERTUS best...


  • Mission, Texas, United States Ubiquity Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients and their customers.ResponsibilitiesProvide timely and effective resolution to customer inquiries and...


  • Mission, Texas, United States Ubiquity Inc. Full time

    About the Role:At Ubiquity, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive top-notch support and service. Key Responsibilities:• Provide timely and effective resolutions to customer inquiries and...


  • Mission, Texas, United States PostNet Full time

    About PostNetPostNet is a leading provider of printing and shipping solutions for small businesses and consumers. With nearly 700 locations across North America, Central America, South America, and Africa, we offer a wide range of services to help our customers succeed.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...


  • Mission, Texas, United States PetSmart Full time

    Key Responsibilities:• Welcome customers to the store and facilitate a seamless checkout process as a cashier.• Ensure the safety and well-being of all living pets in the store, including fish, reptiles, birds, and small animals.• Assist pet parents in finding the products they need, providing expert advice and guidance when required.About the...

  • Senior Superintendent

    4 weeks ago


    Mission, Texas, United States Suffolk Construction Full time

    About Suffolk ConstructionSuffolk Construction is a national enterprise that builds, innovates, and invests. We provide value throughout the entire project lifecycle by leveraging our core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up...


  • Mission, Texas, United States Ingka External Full time

    Job OverviewAs a Retail Sales Associate at Ingka External, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your primary focus will be on assisting customers in finding the best solutions for their homes, while maintaining a tidy and well-stocked sales floor.Key...


  • Mission, Texas, United States EVONA Full time

    Space Systems Mission Architect | EVONAThis role will lead the development of technical solutions, from subsystems to vehicle-level, supporting a variety of space missions. You will guide cross-functional teams in architectural design, oversee development, and ensure the successful deployment of space system solutions tailored to both current and future...


  • Mission, Texas, United States David Rozeff - State Farm Agent Full time

    Job OverviewAs a valued member of the David Rozeff - State Farm Agent team, you will play a crucial role in driving business growth and delivering exceptional customer experiences. Your primary responsibility will be to establish and maintain strong relationships with clients, providing them with tailored insurance solutions and exceptional service.Key...


  • Mission, Texas, United States Total Rehab Total Rehab Kids Full time

    Exciting Opportunity for a Pediatric Speech Language Pathologist AssistantTotal Rehab Kids is expanding and is seeking a committed Pediatric Speech Language Pathologist Assistant to support our young patients.Key Responsibilities:Implement diverse therapeutic interventions based on the tailored care plan developed by the supervising Speech Language...

  • Medical Assistant

    2 weeks ago


    Mission, Texas, United States The University of Kansas Health System Full time

    Job Summary:The Medical Assistant in our Cancer Center plays a vital role in ensuring the efficient flow of patients through our healthcare setting. This position requires a highly organized and detail-oriented individual who can facilitate examination and treatment of patients in a culturally sensitive manner with exceptional customer service.Key...


  • Mission, Texas, United States Valvoline Full time

    Job SummaryAs a Lube Technician at Valvoline, you will provide exceptional preventive maintenance services to our customers. Your key responsibilities will include evaluating customer needs, mastering products and services, and performing routine maintenance tasks such as oil changes, fluid checks, and filter replacements.Key Responsibilities• Provide...


  • Mission, Texas, United States Audacy Full time

    Job SummaryWe are seeking a highly motivated and results-driven Account Executive to join our team at Audacy. As an Account Executive, you will be responsible for building and maintaining strong relationships with our clients, developing and executing sales strategies, and driving revenue growth.Key Responsibilities:Build and maintain strong relationships...

  • Medical Assistant

    2 weeks ago


    Mission, Texas, United States The University of Kansas Health System Full time

    Job Summary:The University of Kansas Health System is seeking a Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in ensuring the efficient flow of patients through our healthcare setting.Key Responsibilities:Facilitate examination and treatment of patients in a culturally sensitive manner with exceptional customer...


  • Mission, Texas, United States ACERTUS Full time

    About the Role:We are seeking a highly organized and detail-oriented individual to join our team as a Title & Registration Specialist. In this role, you will be responsible for handling all incoming mail to the other departments, ensuring accuracy and completion of data, and providing excellent customer service to our clients.Key Responsibilities:Verify and...

  • Medical Assistant

    2 weeks ago


    Mission, Texas, United States The University of Kansas Health System Full time

    Job SummaryThe Medical Assistant is a vital member of our healthcare team, responsible for ensuring the efficient flow of patients through our health care setting. This role requires a culturally sensitive and customer-focused individual who can facilitate examination and treatment of patients with exceptional service.Key ResponsibilitiesPrepare patients for...