Customer Support Associate I

6 days ago

Mission, United States ACERTUS Full time

ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Support Associate you will be responsible for all inbound phone calls and ticket activity to support workflow management within Client Support. You will serve in this critical role by executing on action items from the inbound calls, internal tickets and external tickets to provide concierge service levels to both clients and internal teams. You will be expected to maintain the highest level of customer service within all interactions, providing appropriate research of the issue, timely responses, follow-up and overall resolution of the item. You will work closely with cross- functional teams within the ACERTUS organization to achieve the company's overall objectives and goals, and address client needs to provide best in class customer service.

Pay : $20 - $22/hr. Based on experience

Schedule: Thursday - Monday 8:30am - 5:00pm

What you will be doing:

  • Establish and maintain interpersonal relationships with partners
  • Work closely with partners to provide updates, follow-up and resolution of outstanding items generated from calls or tickets
  • Provide timely, customer friendly responses to both internal teams and external clients
  • At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
  • Utilize internal resources to investigate, evaluate and resolve issues in a timely and accurate manner using sound business judgement
  • Work with partners to develop long-term solutions and process improvements
  • Participate in on-going training and development for both self and other partners
  • Maintain appropriate SLA's for inbound call answer times and ticket response times
  • Provide best-in-class customer service to both internal teams and external clients
  • All other duties as assigned by management.
What we require:
  • Bachelor's Degree Preferred.
  • Proficient in Microsoft Office programs, Zendesk, and other general office equipment.
  • Strong project management skills.
  • Ability to map out processes to gain efficiencies.
  • Ability to analyze data and make decisions.
  • Organized thinker with exceptional attention to detail.
  • Excellent communication skills, both verbally and in writing.
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
  • Knowledge of the vehicle title and licensing process
BENEFITS

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
  • Medical, Dental and Vision Insurance start on the 1st of the month following your start date.
  • Company Paid Time Off
  • 8 Company Paid Holidays
  • 401(k) with auto enrollment at 3% on the 1st of the month following your start date.
  • Casual Dress Code

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

  • Customer Support Associate

    1 day ago

    Mission, Kansas, United States ACERTUS Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Associate to join our team at ACERTUS. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients and internal teams through inbound phone calls and tickets.Key ResponsibilitiesProvide timely and accurate responses to...

  • Customer Support Associate

    2 days ago

    Mission, Kansas, United States ACERTUS Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Associate to join our team at ACERTUS. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients and internal teams through inbound phone calls and ticket activity.Key ResponsibilitiesExecute on action items from...

  • Customer Support Analyst I

    1 week ago

    Mission, United States ACERTUS Full time

    As a Customer Support Analyst you will be responsible for all reporting activities to support workflow management within Client Support. You will serve in this critical role by executing action items from the reports, identifying trends, analyzing data to determine opportunities for process improvement as well as improved performance, and providing feedback...

  • Customer Service Associate

    1 month ago

    Mission, United States Capitol Federal Savings Bank Full time

    Job Description: RoleAssist customers with all types of account transactions including teller transactions. Advise customers on company products and services in order to meet their personal financial goals. Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window...

  • Customer Service Associate

    4 months ago

    Mission, United States La Lomita Full time

    Job Type Part-time Description El Tigre food stores provides a unique workplace experience for all of our cashiers in Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre is the place for you to begin your career journey. The...

  • Cart and Janitorial Support Associate

    24 hours ago

    Mission, Texas, United States Walmart Full time

    Cart and Janitorial Associate Job DescriptionAs a valued member of the Walmart team, you will play a crucial role in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave. Your responsibilities will include:Key Responsibilities:Ensuring a clean and welcoming environment for our customersGathering...

  • Customer Support Analyst

    4 hours ago

    Mission, Kansas, United States ACERTUS Full time

    Job DescriptionAs a Customer Support Analyst at ACERTUS, you will play a critical role in ensuring the smooth operation of our client support services. Your primary responsibility will be to analyze data and identify trends to optimize workflows and improve performance. You will work closely with cross-functional teams to achieve company objectives and...

  • Customer Support Specialist

    2 days ago

    Mission, Kansas, United States ACERTUS Full time

    Job Title: Customer Support AnalystAs a key member of our Client Support team, you will play a critical role in ensuring the smooth operation of our workflow management processes. Your primary responsibility will be to execute action items from reports, identify trends, and analyze data to determine opportunities for process improvement and enhanced...

  • Support Associate

    5 months ago

    Mission Viejo, United States Chico's FAS Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...

  • Support Associate

    4 months ago

    Mission Viejo, United States Chico's FAS Part time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Social Worker I

    4 weeks ago

    Mission, South Dakota, United States Houston Methodist Cypress Hospital Full time

    Job SummaryHouston Methodist Cypress Hospital is seeking a skilled Social Worker I to join our team. As a Social Worker I, you will provide comprehensive, compassionate, and clinical social work services to patients and their families. You will work collaboratively with physicians and the interprofessional healthcare team to ensure efficient, quality care...

  • Customer Service Associate

    1 month ago

    Mission, Texas, United States Texas Regional Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Texas Regional Bank. As a key member of our insurance sales team, you will play a critical role in maintaining insurance policies for our clients.Key ResponsibilitiesCollaborate with insurance sales producers, clients, and insurance carriers to provide coverage...

  • Clinical Analyst I

    1 day ago

    Mission Viejo, California, United States The University of Kansas Health System Full time

    Job Title: Clinical Analyst IClinical Analyst I is a key role in our organization, responsible for implementing and supporting clinical applications. The ideal candidate will have a strong background in healthcare and clinical operations, with experience in application implementation and support.Responsibilities:Implement and support clinical applications,...

  • Retail Customer Service Associate

    2 weeks ago

    Mission Viejo, California, United States FedEx Office and Print Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our...

  • Case Manager I Position

    1 week ago

    Mission Viejo, California, United States Solstice Pacific Full time

    {"title": "Case Manager I Role", "description": "Join Our Team at Solstice PacificWe are seeking a highly motivated and compassionate Case Manager I to join our interdisciplinary psychiatric team. As a key member of our team, you will play a vital role in providing exceptional care to our patients and their families.Key Responsibilities:Develop and implement...

  • Customer Solutions Facilitator

    2 weeks ago

    Mission, Texas, United States C2 GPS- Lower Rio Grande Workforce Full time

    Job SummaryThe Customer Solutions Facilitator is a key role at C2 GPS- Lower Rio Grande Workforce, responsible for providing exceptional customer service and support to job seekers. This position requires a strong understanding of workforce development principles and the ability to effectively communicate with diverse customers.Key ResponsibilitiesFacilitate...

  • Polysomnography Technologist I

    2 weeks ago

    Mission Viejo, California, United States CHOC - Children's Health Orange County Full time

    Job SummaryThe Polysomnographic Technologist I is responsible for conducting sleep studies on infants and children, including calibrations, monitoring equipment setup, and scoring based on the American Academy of Sleep Medicine Guidelines.ResponsibilitiesPerform sleep studies on infants and childrenCalibrate and monitor equipmentScore sleep studies based on...

  • Sales Associate

    1 month ago

    Mission Viejo, California, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Drive sales...

  • Customer Service Associate

    1 month ago

    Mission Viejo, California, United States Flynn Panera Full time

    Position Overview At Flynn Panera, our cafes are inviting and upscale environments that showcase a variety of freshly baked goods and pastries. We pride ourselves on serving made-to-order soups, salads, and sandwiches, along with specialty espresso drinks. Our reputation is built on artisan breads and high-quality offerings, ensuring a clean and...

  • Customer Service Representative

    1 week ago

    Mission, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    Job OverviewEl Tigre is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, maintaining a clean and welcoming store environment, and supporting the overall success of our business.Key...