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Care Coordinator

2 months ago

Tampa, United States Empassion Full time

Empassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.

Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.

Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call, Zoom, or even flight if the situation requires higher fidelity discussion. You will have the opportunity to spend time with colleagues in person, including an all-team offsite 1-2x per year (location varies).

We are hiring a Care Coordinator/LPN to work within our contact center, including directly interfacing with patients, providers, and families in our palliative care program managing day to day functions such as educating patients by phone and scheduling them for palliative appointments. Working with clinical files to close out palliative visits and enter notes into the systems. The Care Coordinator/LPN will spend part of the day on the phones and part of the day doing administrative work. Looking for someone with an empathetic ear and strong multitasking skills to ensure our patients are getting the care they need and deliver on our mission of getting them more good days.

The Care Coordinator/LPN will join our Central Operations team, looking for a candidate with deep healthcare, clinical and contact center experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack.

What Success Looks Like

    • Help the patient understand the value of palliative care
    • Ensure you spend time connecting to the patients in need of the program to the palliative care providers
    • Answer questions that patients have about palliative care or the program more broadly
    • Confirm patient encounters are documented and triage of patient needs has taken place
    • Review follow up with patients to ensure they are receiving high-quality care from Empassion's network of providers
    • Review and close cases that are completed daily
    • Assist your supervisor by balancing your time between clinical triage and patient calls
What You Will Bring
    • Minimum 3+ years as an LPN
    • Minimum 3+ years of reading and updating clinical notes
    • Minimum of 1+ years of relevant work experience in a customer service call center
    • Able to receive calls from patients, caregivers, and providers
    • Bring with you strategic thinking to get the job done
    • Enthusiastic about providing an outstanding experience for Empassion Health's patients and their caregivers
    • Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients, by insisting on the highest standards from the Care Coordinators
    • Strong communication and written skills
    • Detailed oriented
    • Comfortable working with technology and in a dynamic, startup environment
    • Secure Wi-Fi connectivity
    • Spanish-speaking a plus but not required


$20 - $22 an hour

Remote vs. In person

Though Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.

Security

Empassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: info@empassion.com

EEO

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.