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Technical Support Associate

1 month ago

Round Lake, United States WyreStorm Full time
Job Description
ROLE AND RESPONSIBILITIES

Working as a Technical Support Associate 1 for WyreStorm Technologies Corp, responsibilities include the

following:
• Receive, issue and test RMA's for WyreStorm Technologies
• Accept questions or concerns of all WyreStorm customers in the form of calls, E-mails and online chats. To

solve each question or concern in a timely manner using all resources including management and testing

equipment.
• Assisting in updating stock inventory when necessary.
• Maintaining complete and accurate documentation to coincide with labor and duties preformed.
• Assistance in design inquiries from all WyreStorm customers
• Come to work as scheduled and consistently demonstrate dependability and punctuality.
• A one week per month on call is required. Employee will be compensated for this.

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Qualifications include an associate's degree in Information Technology or related field or a minimum of 2 years'

experience in an AV or IT related position.

REQUIRED SKILLS
• Able to work effectively with a team or alone.
• Able to handle stressful situations in an appropriate manner.
• Proficient in computing and troubleshooting software and hardware concerns.
• Ability to multi-task and handle several requests efficiently.
• Within the first year of employment you must train and achieve the AV Technologist certification.

Benefits

- PTO

- 401k

- Health, Vision, and Dental Insurance

- Discount on Product

- Employer contribution to further learning