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Technical Support Expert

2 months ago


Salt Lake, Utah, United States Scantron Full time
Field Service Technician Job Description

At Scantron, a leading provider of IT, print, and hardware services, we are seeking a skilled Field Service Technician to join our team. Our company serves a diverse range of industries, including finance, transportation, manufacturing, and healthcare.

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and a 401K savings plan with company match, to support the well-being of our employees.

Job Summary

As a Field Service Technician at Scantron, you will provide technical support to our customers, including installing, troubleshooting, and repairing a variety of hardware, such as printers, servers, PCs, and office equipment.

Key Responsibilities

  • Travel to customer sites to diagnose and repair computer hardware as per service agreements.
  • Manage preventative maintenance schedules efficiently to minimize downtime.
  • Collaborate with technical support and other technicians as needed to ensure seamless service delivery.
  • Ensure customer needs are met by providing timely and effective solutions.
  • Maintain accurate records of parts inventory and submit paperwork in a timely manner.

Requirements

  • Two or more years of relevant experience or training in a technical field.
  • A valid state driver's license to travel to customer sites.
  • Self-motivation and ability to work independently with minimal supervision.
  • Excellent communication skills to effectively diagnose equipment issues and provide solutions.
  • Physical ability to lift and move equipment as needed.
  • Occasional overnight travel may be required.

Preferred Qualifications

  • An associate's degree or equivalent from a technical school is preferred.
  • Experience working in a fast-paced, dynamic environment is a plus.

Scantron is an equal opportunity employer, committed to providing a supportive work environment for all employees.