Clinical Calls Representative
1 month ago
Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results. The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner. This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations. The Clinical Call Representative is expected to work within their scope of practice. Education & Skills: Education: High School Diploma or GED - Required / Associates Degree - Preferred Degree License & Certification: Medical Assistant Certification preferred. Experience: 1 - 2 Years equivalent required / 3 - 5 Years experience - preferredJob Function: Clinical Calls Administration Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information. Collects and interprets complex patient data within their applicable scope of practice. Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction. Works on the behalf of the patients. Follows protocols with all populations and does not deviate from them. Documentation Provides accurate documentation following all established processes and protocols. Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices. Customer Service Achieves both departmental QA, customer service and Productivity standards. Willing to be taught and mentored. Call Team Support Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness. Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving. Compliance Maintain strict standard of confidentiality. Aware of patient's rights. Other Duties Perform all other duties as assigned. Job Function: Clinical Calls Administration Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information. Collects and interprets complex patient data within their applicable scope of practice. Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction. Works on the behalf of the patients. Follows protocols with all populations and does not deviate from them. Documentation Provides accurate documentation following all established processes and protocols. Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices. Customer Service Achieves both departmental QA, customer service and Productivity standard
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Call Center Representative
3 months ago
Cincinnati, United States Synchro Speak Full timeJob DescriptionJob DescriptionDescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. Job Summary: The Call Center...
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Call Center Representative
6 days ago
Cincinnati, United States Synchro Speak Full timeJob DescriptionJob DescriptionDescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. Job Summary: The Call Center...
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Call Center Representative Dispatch Center
1 week ago
Cincinnati, United States UC Health Full timeLocation: Dispatch Center Department: Public Safety Communications Center Hours: 40 Hours/Week Shift: First At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide...
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Call Center Representative Dispatch Center
1 week ago
Cincinnati, United States UC Health Full timeLocation: Dispatch Center Department: Public Safety Communications Center Hours: 40 Hours/Week Shift: First At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide...
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Call Center Representative
7 days ago
Cincinnati, United States The Scherzinger Corporation Full timeScherZinger Termite and Pest Control established in 1934, is one the fastest growing family-owned companies in the Tri-State area. If you are a self-motivated, reliable individual with a drive to succeed while providing exceptional customer service, we want to talk to YOU! Primary Duties and Responsibilities: Receive calls from current customers and/or...
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POC Sales Representative | Cincinnati
3 months ago
Cincinnati, United States SalesForce4Hire Full timeJob DescriptionJob DescriptionBASIC FUNCTIONTo sell diagnostic device into hospitals and physician offices.ESSENTIAL DUTIES:Representative will call on physician offices and hospital laboratories, selling a small line of products from a multi-billion dollar industry leader with an outstanding reputation. Representative will be responsible for driving sales...
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Utilization Management Representative I
2 months ago
Cincinnati, United States Elevance Health Full timeTitle: Utilization Management Representative I Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review. How you will make an...
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Utilization Management Representative I
2 months ago
Cincinnati, United States Elevance Health Full timeTitle: Utilization Management Representative I Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review. How you will make an...
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Clinical Psychiatrist
1 week ago
Cincinnati, Ohio, United States Eutis Staffing Inc Full timeJob OverviewWe are seeking a dedicated Clinical Psychiatrist to join our team. The ideal candidate will have experience working with both acute and chronic adult inpatient populations, including forensic cases.Key Responsibilities:Provide comprehensive patient care, including examination, evaluation, diagnosis, and treatment of medical conditions for adult...
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Call Center Agent
5 days ago
Cincinnati, Ohio, United States Synchro Speak Full timeJob OverviewSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Our team specializes in speech coaching, executive communication training, and corporate communication solutions.Job SummaryThe Customer Service Representative will handle inbound and...
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Clinical Specialist
6 days ago
Cincinnati, Ohio, United States Medtronic Full timeAbout the RoleWe are seeking a highly skilled Clinical Specialist to join our team at Medtronic. As a Clinical Specialist, you will play a critical role in providing technical, educational, and sales support to our customers in the Cardiac Rhythm Management (CRM) field.Key ResponsibilitiesTechnical Support: Provide technical assistance to customers,...
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Patient Services Representative, ENT
4 days ago
Cincinnati, United States UC Health Full timeAt UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able...
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Call Center Representative
4 weeks ago
Cincinnati, United States Insight Global Full timeRequired Skills & Experience- 1+ years of experience working in customer service - Excellent communication and proficient English - Proficient grammar - Has positive and friendly personalityJob DescriptionAn employer in the Cincinnati, OH area is seeking a Video Banker to join their team for a 6 month contract to hire position. These employees will be...
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Call Center Representative
4 weeks ago
Cincinnati, United States Insight Global Full timeRequired Skills & Experience - 1+ years of experience working in customer service - Excellent communication and proficient English - Proficient grammar - Has positive and friendly personality Job Description An employer in the Cincinnati, OH area is seeking a Video Banker to join their team for a 6 month contract to hire position. These employees will be...
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Call Center Representative
4 weeks ago
Cincinnati, United States Insight Global Full timeRequired Skills & Experience- 1+ years of experience working in customer service - Excellent communication and proficient English - Proficient grammar - Has positive and friendly personalityJob DescriptionAn employer in the Cincinnati, OH area is seeking a Video Banker to join their team for a 6 month contract to hire position. These employees will be...
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Customer Service Representative
3 weeks ago
Cincinnati, United States CollisionRight Full timePosition Description Title: Customer Service Representative Status: Non-Exempt Created/Revised: February 2021 Summary The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure...
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Customer Service Representative
3 weeks ago
Cincinnati, United States MCCORD SIGNS LLC Full timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Paid Time Off Career Growth Opportunities Job Summary: We are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process requests, escalate...
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Cincinnati, United States UC HEALTH LLC Full timeAt UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and...
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Medical Call Center Agent
1 month ago
Cincinnati, United States HEALTHSOURCE OF OHIO Full timeJob DescriptionJob DescriptionHealthSource of Ohio is seeking to hire a Medical Call Center Agent who is passionate about providing quality healthcare to our patients and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team. Responsibilities: Promptly answers, screens, and processes medical service requests and...
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Sales Representative
4 days ago
Cincinnati, Ohio, United States US Foods, Inc. Full timeJob SummaryUS Foods, Inc. is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for fostering customer relationships, managing deliveries, and developing new business opportunities.Key ResponsibilitiesFoster strong relationships with customers to understand their needs and...