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Call Center Agent

2 months ago

Cincinnati, Ohio, United States Synchro Speak Full time
Job Overview

Synchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Our team specializes in speech coaching, executive communication training, and corporate communication solutions.

Job Summary

The Customer Service Representative will handle inbound and outbound calls, providing customers with information, resolving issues, and ensuring a seamless customer experience. This role demands excellent communication skills and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone.
  • Provide product and service information.
  • Troubleshoot customer issues and escalate when necessary.
  • Accurately document all customer interactions in the CRM.
Requirements
  • High school diploma or equivalent; further education is a plus.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively under pressure.
  • Familiarity with customer relationship management (CRM) systems is preferred.
  • Willingness to work flexible hours, including evenings and weekends, as needed.
Benefits
  • Health, dental, and vision insurance.
  • Paid time off (vacation, sick leave, and holidays).
  • 401(k) retirement plan with company match.
  • Professional development opportunities.