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Call Center Representative

3 months ago

Cincinnati, United States Insight Global Full time

Required Skills & Experience


- 1+ years of experience working in customer service - Excellent communication and proficient English - Proficient grammar - Has positive and friendly personality


Job Description


An employer in the Cincinnati, OH area is seeking a Video Banker to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center Virtual Support Services team and are responsible for answering customer inquiries relating to bank products and services. Additional Responsibilities: Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization. Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology. Remain current on products, services, policies and procedures Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank Resolve customer issues through account research and utilization of support materials and resources Perform customer account transaction and maintenance activities accurately Strive for first contact resolution of customer inquiries, transactions and problem resolution Escalate customer requests requiring additional knowledge or expertise as defined by department leadership