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Medical Call Center Agent

3 months ago

Cincinnati, United States HEALTHSOURCE OF OHIO Full time
Job DescriptionJob Description

HealthSource of Ohio is seeking to hire a Medical Call Center Agent who is passionate about providing quality healthcare to our patients and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team.

Responsibilities:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
  • Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
  • Ability to speak clearly in order to communicate effectively between patient and provider,provide pre-visit instructions/directions, and relay provider instructions
  • Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Qualifications:
  • High School Diploma or Equivalent required
  • Strong computer skills that include a combination of experience in a Windows Operating System, e-mail,and EHR data entry required
  • 1-2 years Call Center experience preferred

HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran


0-25% - Walk/Move About

26-75% - Lift/Carry, Push/Pull, Reach Overhead, Climb, Squat/Bend/Kneel, Stand

76-100% - Sit