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Administrative Specialist

4 months ago

Alpharetta, United States Toyota Full time

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Experience Center Management Department seeks a passionate and highly motivated Administrative Specialist .

They are responsible for the processing of multiple administrative and accounting activities generated via various queues or sources including electronic work queues, system reports, databases, and incoming correspondence. This role is also responsible for performing account and transaction research, resolving escalations, working closely with Corporate Accounting to understand and clear variances and partnering closely with their leadership team to implement change with a continued focus on process improvement. Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures.

What you’ll be doing

Areas of responsibility will include:

  • Fulfills all assigned customer account related requests in a timely manner.

  • Complete account maintenance requests received in electronic work queue or file

  • Manage unidentified/suspended items related to customer accounts.

  • Research and correct funds application errors on open and charged off accounts for example, NSF’s, misapplied payments, duplicate payments.

  • Research and resolve aged items and deposit variances.

  • Remediate cross-department handoffs including communication, resolution, and follow-up.

  • Work closely with leaders and peers to balance varying service level needs and remediation projects.

  • Effectively communicate with peer groups to reconcile specific accounts and calibrate processes as necessary.

  • Partner with Planning and Support teams on SOP revisions including but not limited to job aids and training tools, and trend analysis/resolution.

  • Perform other job duties as assigned by supervisor.

What you bring

  • Customer-focused approach.

  • High school diploma/GED

  • Strong data entry and administrative experience with a focus on attention to detail

  • Keyboarding and navigation skills between various programs and systems simultaneously

  • Ability to follow written Standard Operating Procedures and privacy standards

  • Basic understanding of accounting principles such as debits, credits, and balancing accounts

  • Experience working with financial customer account transactions including overpayments, payment history, and adjustments.

  • Working knowledge of Microsoft Office applications (Word, Excel, Access, and Outlook)

Added bonus if you have

  • Demonstrated experience within a self-driven productive workflow environment

  • Ability to use critical thinking skills to independently make decisions when appropriate

  • Ability to shift effectively between tasks and manage time amid multiple deadlines

  • Working knowledge of Microsoft Office.

  • Prior automotive finance experience.

  • Four-Year College Degree (BA or BS).

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect.

  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.

  • Team Member Vehicle Purchase Discount

  • Toyota Team Member Lease Vehicle Program (if applicable)

  • Comprehensive health care and wellness plans for your entire family.

  • Flexible work options based on business needs.

  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

  • Paid holidays and paid time off

  • Referral services related to prenatal services, adoption, childcare, schools and more

  • Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.