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Sales Operations Administrator

1 month ago

Eden Prairie, United States Arctic Wolf Co Full time

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We're looking for a Sales Operations Administrator to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Sales Operations Administrator plays a key role in executing and improving our quote to cash/order process by supporting sales staff with operational inquiries and maintaining data integrity between our CRM, finance, and other internal systems. Collaborates with legal, finance and internal sales team to process complex contracts.

Responsibilities

  • Support all aspects of the deal flow through Arctic Wolf's systems to maximize effectiveness and improve the administrative repetitive tasks for the sales representatives.
  • Respond to sales representatives and partner inquiries related to quotes, orders, and invoices and resolve issues and answers questions.
  • Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place. Serve as data steward for accurate partner, prospect, and customer data within Salesforce.
  • Utilize experience and training to create manuals and training aids for sales stakeholders. Document and create knowledge repository for first-tier sales support.
  • Analyze existing process flows. Evolve or reinforce existing sales processes and implement new ones, focusing on scalability and driving significant growth.
  • Investigate and resolve data issues using own knowledge.
  • Collaborate with legal and finance to structure custom quotes.
  • Proactively work with sales on data hygiene to maintain clean opportunity pipeline.
  • Realign territory information and account ownership as territories adjust.
  • Assist with the submission and testing of process improvement within Salesforce.com by testing Salesforce tickets with guidance from Senior team members or a manager.
  • Assist with the execution of the operational processes for merger and acquisition projects by creating new accounts and contracts within Salesforce.
  • Additional responsibilities as assigned by manager.
Who You Are
  • Salesforce.com experience a plus
  • Excellent communication skills: verbal, written, presentation
  • Innovative, motivated, organized, high energy team player
  • Ability to build and maintain positive working relationships and positively represent the operations department
  • Prioritize tasks to meet and exceed deadlines
  • Process and quality orientation with attention to detail
Minimum Qualifications
  • 2+ years of experience in sales or order operations role
Preferred Qualifications
  • Undergraduate degree
About Arctic Wolf

At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:
  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days and paid parental leave
  • 401k match or RRSP
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements
  • Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
  • Background checks are required for this position.