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Retail Operations Supervisor

2 months ago

Eden Prairie, Minnesota, United States Circle K Full time

Position Overview:

As a key member of the management team, the Assistant Manager is responsible for overseeing daily operations and ensuring exceptional customer service at our retail location.

Key Responsibilities:

  • Customer Engagement: Lead and mentor store staff to deliver outstanding customer experiences. Greet customers warmly and assist them with their needs, ensuring a positive shopping atmosphere.
  • Store Maintenance: Maintain the cleanliness and organization of the store. Monitor the condition of equipment and facilities, addressing any maintenance issues promptly.
  • Inventory Management: Ensure product availability and proper merchandising. Assist in managing inventory levels and preparing orders as needed.
  • Sales Oversight: Supervise sales transactions to ensure compliance with company policies. Provide training to staff on sales procedures and cash handling.
  • Financial Accountability: Maintain accurate records of cash, sales, and inventory. Prepare daily financial reports and assist with payroll processing.
  • Team Leadership: Support the Store Manager in supervising staff. Schedule shifts effectively to meet business needs and enhance customer service.
  • Safety and Security: Help maintain a safe environment for both employees and customers. Report any incidents or safety concerns to management.
  • Administrative Duties: Assist in preparing operational reports and attending necessary meetings. Ensure compliance with company policies and procedures.

Qualifications:

  • High school diploma or equivalent required; prior retail management experience preferred.
  • Strong understanding of customer service principles and retail operations.
  • Excellent communication skills and ability to resolve issues effectively.
  • Proficient in operating cash registers and related equipment.
  • Ability to work flexible hours and manage multiple tasks efficiently.

Physical Requirements:

  • Ability to lift and carry items up to 50 pounds.
  • Capability to stand and walk for extended periods.
  • Willingness to work in varying temperatures and conditions.

This position offers an opportunity to contribute to a dynamic team and play a vital role in enhancing customer satisfaction and store performance.