Call Center Customer Service Assistant

2 days ago


Madison, United States Hustle Notice Biz Full time
Call Center Customer Service Assistant

Department: Bold MK

Employment Type: Full Time

Location: Madison

Compensation: $17.50 - $24.00 / hour

Description

Job Description: Call Center Customer Service Assistant

Position Title: Call Center Customer Service Assistant
Department: Customer Service
Location: Madison, WI
Employment Type: Full-Time
Reports To: Call Center Supervisor

The Call Center Customer Service Assistant is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and addressing concerns promptly and professionally. This role requires strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a polite and professional manner.
  • Resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
  • Provide accurate information about products, services, and company policies.
  • Document customer interactions and update records in the company database.
  • Handle high call volumes while maintaining a high level of service quality.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Collaborate with team members to improve processes and enhance the customer experience.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; some college education preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in using CRM software and basic computer applications.
  • Empathy, patience, and a customer-focused attitude.
Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.


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