Call Center Representative
2 weeks ago
Department: Emerald Logistix
Employment Type: Full Time
Location: Madison
Compensation: $17.20 - $24.00 / hour
Description
Job Description: Call Center Representative
Position Summary:
We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling inbound and outbound customer calls, resolving inquiries, and providing exceptional service. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Handle outbound calls to follow up on customer requests or inquiries.
- Provide accurate information about products, services, and policies.
- Resolve customer issues, complaints, or concerns effectively and efficiently.
- Document all customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Identify and escalate issues that require special handling.
- Meet performance metrics, including call handling time, customer satisfaction, and resolution rates.
- High school diploma or equivalent (required).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and other call center tools.
- Ability to multitask and manage time effectively.
- High level of patience and empathy.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
-
Call Center Representative
3 months ago
Madison, United States Manpower Full timeOur client is seeking a Call Center Representative to join their team!As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational skills. Job Title:...
-
Call Center Representative
2 months ago
Madison, United States SSM Health Full timeSSM Health - 1808 West Beltline Highway [Call Center Representative] As a Call Center Representative at SSM Health, you'll: Educate and inform members of available benefits under the health plan; Instruct members how to receive maximum benefit reimbursement; Determine various policy provisions, guidelines, providers, and provider requirements and procedures;...
-
Call Center Representative
7 months ago
Madison, United States Mad City Windows and Baths Full timeOverview: Call Center Representative Mad City Windows and Baths: Kickstart Your Career in Sales! Location: Madison, WI (On-Site Position) Earning Potential: Up to $80,000+ in the first year At Mad City Windows and Baths, we are a unified team dedicated to excellence. As one of the fastest-growing remodeling companies in the USA, we take pride in our...
-
Customer Service Professional
2 weeks ago
Madison, Wisconsin, United States Bold MK Full timeJob OverviewBold MK is seeking a skilled Customer Service Professional to join our team as a Call Center Representative. This role involves handling customer inquiries, resolving issues, and providing exceptional service in a fast-paced environment.Key ResponsibilitiesRespond to customer calls and emails promptly and professionally.Provide accurate...
-
Healthcare Call Center Representative
1 month ago
Madison, United States TEKsystems Full timeJob DescriptionJob DescriptionJob Description:Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.Regularly monitors emails and ensures department goals are met while providing exceptional customer service.Processes customer orders and complaints in ERP system (Oracle) promptly and...
-
Communication Center Representative
4 weeks ago
Madison, United States UW Health Full timeWork Schedule: 100% FTE, 3rd shift. Weekends required. Position rotates every third weekend. Scheduled hours are from 11pm - 7am. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public. We are seeking a...
-
Communication Center Representative
1 month ago
Madison, United States UW Health Full timeWork Schedule: 100% FTE, 3rd shift. Weekends required. Position rotates every third weekend, with a total of 3 shifts per week. Scheduled hours are from 11pm - 7am. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors...
-
Communication Center Representative
1 day ago
Madison, United States UW Health Full timeJob Description Work Schedule: .6 FTE, 24 hours per week, 3rd shift. Weekends required. Position rotates weekends, with a total of three shifts per week. Scheduled hours are from 11:00 pm - 7:00 am. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients...
-
Communication Center Representative
3 weeks ago
Madison, United States UW Health Full timeWork Schedule: .6 FTE, 24 hours per week, 3rd shift. Weekends required. Position rotates weekends, with a total of three shifts per week. Scheduled hours are from 11:00 pm - 7:00 am. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring...
-
Communication Center Representative
3 weeks ago
Madison, United States UW Health Full timeJob DescriptionWork Schedule: 100% FTE, 3rd shift. Weekends required. Position rotates every third weekend. Scheduled hours are from 11pm - 7am. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public. We...
-
Communication Center Representative
4 weeks ago
Madison, United States UW Health Full timeJob Description Work Schedule: 100% FTE, 3rd shift. Weekends required. Position rotates every third weekend, with a total of 3 shifts per week. Scheduled hours are from 11pm - 7am. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring...
-
Call Representative
2 months ago
Madison, United States Schmidt's Auto Inc Full timeJOB REQUIREMENTS: Responsible for answering incoming calls to assemble tow requests, assist customers and accounts with general service and vehicle inquiry questions. Dispatch calls in a timely and efficient manner to meet and exceed company ETA requirements. Coordinate fleet of trucks efficiently, and safely to scheduled and on- demand tow request. JOB...
-
Call Representative
2 months ago
Madison, United States Schmidt's Auto Inc Full timeJOB REQUIREMENTS: Responsible for answering incoming calls to assemble tow requests, assist customers and accounts with general service and vehicle inquiry questions. Dispatch calls in a timely and efficient manner to meet and exceed company ETA requirements. Coordinate fleet of trucks efficiently, and safely to scheduled and on- demand tow request. JOB...
-
Communication Center Representative
2 months ago
Madison, United States University of Wisconsin Health Full timeA Communication Center Representative to: Support paging, messaging and scheduling, and appointment services for UW Health. Provide remarkable customer service to UW Health staff, physicians, and patients. Confirm and cancel appointments on nights, w Representative, Communication, Information Technology, Healthcare, Retail
-
Patient Scheduling
3 weeks ago
Madison, United States UW Health Full time $20 - $25Work Schedule :Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health. Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM – 5:00 PM. Hours may vary based on...
-
Call Center Customer Service Assistant
3 days ago
Madison, United States Hustle Notice Biz Full timeCall Center Customer Service AssistantDepartment: Bold MK Employment Type: Full Time Location: Madison Compensation: $17.50 - $24.00 / hour DescriptionJob Description: Call Center Customer Service AssistantPosition Title: Call Center Customer Service Assistant Department: Customer Service Location: Madison, WI Employment Type: Full-Time Reports To: Call...
-
Consumer Protection Call Center Associate
4 weeks ago
Madison, United States State of Wisconsin Division of Personnel Management Full timeIntroduction Who We Are: The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin's agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean...
-
Call Center Specialist
4 months ago
Madison, United States UW Credit Union Full timeOverview: Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated. Working...
-
Call Center
4 months ago
Madison, United States UW Credit Union Full timeOverview: Are you ready to make a difference within your Latino community? Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Spanish-Bilingual Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member...
-
Transfer Center EMT Coordinator
2 months ago
Madison, United States TriStar Skyline Medical Center Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EMT Coordinator with the Central Region Patient Logistics Center you can be a part of an organization that is devoted to giving back!BenefitsThe Patient Logistics Center, offers a total rewards package that supports the health,...