Call Center Specialist

3 months ago

Madison, United States UW Credit Union Full time

Overview:

Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated.

Working side by side with a dynamic team of 100+ individuals, including a tenured and supportive manager group, your day will be filled with providing solutions to our rapidly growing community of 300,000+ members. At UW Credit Union, we're not just 'here for every you', we're 'everywhere you are' Even if a member can't make it to a branch, our Specialists ensure they receive exceptional service

Why choose us? Picture launching your career with a robust, supportive, and community-driven organization. The possiblities are endless - apply to this position today

Why work for UW Credit Union?

Join one of Wisconsins premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazines Best Places to Work, Wisconsin State Journals Top Workplaces, and Milwaukee Journal Sentinels Top Workplaces to receive:

  • 21.5+ days annual paid time off
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 11 paid holidays (includes your birthday)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental and Vision plans, including domestic partner eligibility
  • Discounted Bublr membership
  • Free bus pass
  • Employee Assistance Program
  • And more


Responsibilities:

What You'll Do

  • Demonstrate results within the MSC Specialist scorecard, consisting of a balance between operational efficiency, interaction quality, leads, and referrals.
  • Handle member interactions via phone, with an emphasis on providing excellence member experiences with an acceptable level of baseline credit union knowledge and expertise
  • Demonstrate efficient and proper use of resources, including an internal knowledge base, as well as support department outreach.
  • Analyze member needs and make personalized recommendations of products and services, including self-sufficiency service options.
  • Efficiently and accurately resolve member inquiries and trouble shoot issues through proficient use of tools, resources, and use of appropriate support departments.
  • Demonstrate sound judgement in handling member requests and exceptions. Offer solutions that resolve our members concerns and needs whenever possible.
  • Compose accurate and informative Interaction History notes and documentation to concisely convey the member experience.
  • Communicate complicated information simply and without the use of jargon, ensuring that the solution is easy to understand.
  • Demonstrate positive problem-solving skills to effectively resolve member concerns and issues
  • Maintain awareness of team performance and take initiative or action when needed
  • Demonstrate strong working relationships with fellow MSC staff, and other groups within the organization, to ensure efficient and effective problem solving and issue resolution


Qualifications:

These skills and experience are essential to your success:

  • Ability to work on-site with the possiblity of hybrid during the duration of employment
  • 8 months to 1 year of experience in a financial institution, contact center environment, or customer service environment required
  • Associates degree in Business, Technology, or related field required/or equivalent work experience
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to adapt to & discuss complex digital tools & technologies

This training class is anticipated to start on November 11th:

  • Classroom training for the first 12-weeks of employment
  • Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

Extension of hours:

  • We will be extending our Member Solutions Center hours. These hours will be between 7am-6:30pm Monday-Friday, 8am-4pm Saturday and Sunday morning to early afternoon.
  • We will work with you on a rotational schedule during these hours, not to exceed 40 hours
  • We honor working from home during weekend shifts based on performance

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

  • Call Center Representative

    3 weeks ago

    Madison, United States Compass Innovate Full time

    We are currently seeking a motivated and enthusiastic Call Center Representative to join our customer service team. As a Call Center Representative you will be the first point of contact for our customers assisting them with inquiries resolving issues and providing support in a timely and professional manner. Key Responsibilities: Answer incoming calls and...

  • Call Center Agent

    1 month ago

    Madison, United States Inkspirenize Full time

    Position: Call Center Agent Location: Madison, WI Job Type: Full-Time Reports to: Call Center Supervisor Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing...

  • Call Center Representative

    3 months ago

    Madison, United States Manpower Full time

    Our client is seeking a Call Center Representative to join their team!As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational skills. Job Title:...

  • Call Center Agent

    3 weeks ago

    Madison, United States Compass Innovate Full time

    We are looking for enthusiastic and customeroriented individuals to join our team as Call Center Agents. As a vital part of our customer service department you will be responsible for handling inbound and outbound calls addressing customer inquiries and providing exceptional service to ensure customer satisfaction. Key Responsibilities: Answer incoming calls...

  • Call Center Representative

    4 weeks ago

    Madison, United States Inkspirenize Full time

    Job Title: Call Center RepresentativeLocation: Madison, WI Company: Alphabe Insight Job Type: Full-Time Job Summary: We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team at Alphabe Insight. In this role, you will be responsible for providing exceptional service to our customers, addressing inquiries, and...

  • Call Center

    3 months ago

    Madison, United States UW Credit Union Full time

    Overview: Are you ready to make a difference within your Latino community? Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Spanish-Bilingual Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member...

  • Call Center Representative

    1 month ago

    Madison, United States SSM Health Full time

    SSM Health - 1808 West Beltline Highway [Call Center Representative] As a Call Center Representative at SSM Health, you'll: Educate and inform members of available benefits under the health plan; Instruct members how to receive maximum benefit reimbursement; Determine various policy provisions, guidelines, providers, and provider requirements and procedures;...

  • Healthcare Call Center Representative

    2 weeks ago

    Madison, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Description:Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.Regularly monitors emails and ensures department goals are met while providing exceptional customer service.Processes customer orders and complaints in ERP system (Oracle) promptly and...

  • Consumer Protection Call Center Associate

    3 days ago

    Madison, United States State of Wisconsin Division of Personnel Management Full time

    Introduction Who We Are: The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin's agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean...

  • Medical Communications Specialist

    5 days ago

    Madison, United States University of Wisconsin Health Full time

    A Medical Communications Specialist to: Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call. Triage incoming calls and direct radio requests for scene flig Communications Specialist, Communications, Medical, Medical Technician, Specialist, Communication, Healthcare

  • Call Center Representative

    6 months ago

    Madison, United States Mad City Windows and Baths Full time

    Overview: Call Center Representative Mad City Windows and Baths: Kickstart Your Career in Sales! Location: Madison, WI (On-Site Position) Earning Potential: Up to $80,000+ in the first year At Mad City Windows and Baths, we are a unified team dedicated to excellence. As one of the fastest-growing remodeling companies in the USA, we take pride in our...

  • Patient Logistics Specialist PRN

    2 months ago

    Madison, United States TriStar Skyline Medical Center Full time

    Description IntroductionDo you have the PRN career opportunities as a Patient Logistics Specialist PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Skyline Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsTriStar Skyline Medical Center, offers a total...

  • Patient Assistance Specialist

    22 hours ago

    Madison Heights, United States Johnson Health Center Full time

    Johnson Health Center Job Description Patient Assistance Specialist General Description of Duties and Responsibilities: The Patient Assistance Specialist works as part of the Patient Care Team and assists with the overall office experience. The Patient Assistance Specialist is primarily responsible for providing excellent customer service in all patient...

  • Transfer Center EMT Coordinator

    2 months ago

    Madison, United States TriStar Skyline Medical Center Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EMT Coordinator with the Central Region Patient Logistics Center you can be a part of an organization that is devoted to giving back!BenefitsThe Patient Logistics Center, offers a total rewards package that supports the health,...

  • Call Center Customer Service Rep

    5 days ago

    Madison, United States MMC Group Full time

    Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive...

  • Transfer Center RN Coordinator PRN

    14 hours ago

    Madison, United States TriStar Skyline Medical Center Full time

    Description IntroductionDo you have the PRN career opportunities as a Transfer Center RN Coordinator PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Skyline Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsTriStar Skyline Medical Center, offers a...

  • Call Representative

    4 weeks ago

    Madison, United States Schmidt's Auto Inc Full time

    JOB REQUIREMENTS: Responsible for answering incoming calls to assemble tow requests, assist customers and accounts with general service and vehicle inquiry questions. Dispatch calls in a timely and efficient manner to meet and exceed company ETA requirements. Coordinate fleet of trucks efficiently, and safely to scheduled and on- demand tow request. JOB...

  • Call Representative

    4 weeks ago

    Madison, United States Schmidt's Auto Inc Full time

    JOB REQUIREMENTS: Responsible for answering incoming calls to assemble tow requests, assist customers and accounts with general service and vehicle inquiry questions. Dispatch calls in a timely and efficient manner to meet and exceed company ETA requirements. Coordinate fleet of trucks efficiently, and safely to scheduled and on- demand tow request. JOB...

  • Transfer Center RN Coordinator PRN

    15 hours ago

    Madison, United States TriStar Skyline Medical Center Full time

    Description IntroductionDo you have the PRN career opportunities as a Transfer Center RN Coordinator PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Skyline Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsTriStar Skyline Medical Center, offers a...

  • Transfer Center RN Coordinator PRN

    11 hours ago

    Madison, United States TriStar Skyline Medical Center Full time

    Description IntroductionDo you have the PRN career opportunities as a Transfer Center RN Coordinator PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Skyline Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsTriStar Skyline Medical Center, offers a...