Consumer Protection Call Center Associate

16 hours ago

Madison, United States State of Wisconsin Division of Personnel Management Full time
Introduction

Who We Are: The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin's agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean environment; and strong agriculture and commerce. To successfully attain these goals, we recognize our success hinges on the diverse, well qualified, dedicated staff we employ and retain.

What We're Looking For: The DATCP's Division of Trade and Consumer Protection is recruiting for a Consumer Protection Call Center Associate to fill an employment opportunity with the Bureau of Consumer Protection.

This position is located at the Prairie Oaks State Office Building situated on Madison's southeast side and nestled atop a beautifully wooded and scenic hilltop venue. Our employees enjoy ample, low-cost parking at the facility. We are only minutes away from the Beltline Highway, Interstate 90 and Highway 51 for quick access to local restaurants, retail and service locations.

Telecommuting Option: This position may have the ability to telecommute up to 6 days per 2-week pay period after a full time in person training period. An approved telecommuting agreement is required before an employee may telecommute. Approval of the employee's telecommuting agreement and work schedule will vary based on the operational needs of the Division. All DATCP employees who telecommute are required to live in Wisconsin.

Employee Benefits: The State of Wisconsin offers an excellent benefits package , which includes 17.5 days of paid time off to start, 9 paid holidays, accrued sick leave, multiple insurance options, and an exceptional retirement plan

By working for Wisconsin State Government, you may also be eligible for the Public Service Loan Forgiveness Program .Please click the link for details.

Click here to check out what working for the State of Wisconsin is all about

This posting may be used to fill future similar vacancies.

Position Summary

This position provides information and education to the public, including consumers, businesses, government, and legislative contacts. Emphasis is placed on learning and gaining knowledge of consumer protection laws and administrative codes, conflict resolution skills and completing daily responsibilities to support the unit. This position will collaborate with and learn from senior-level Consumer Complaint Program Associates to gain a thorough understanding of the role's responsibilities.

To view the position description, please click here .

Salary Information

The classification for this position is Consumer Complaint Program Associate which is in schedule-range 02-11 with starting pay will be $21.66 per hour based on qualifications.

This position is not represented by a collective bargaining unit. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire. A 12-month probationary period is required.

Job Details

DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.

A criminal background check will be performed on the selected applicant prior to an offer of employment.

Qualifications

Minimally qualified candidates will have each of the following:

  • Experience working in a call center or as a customer service representative, such as receiving incoming calls, responding to customer questions and or complaints by phone and/or email, providing information to internal and external stakeholders, answering general questions, etc.
  • Experience providing administrative program support, such as filing, record keeping and maintenance, data entry, scanning, copying, etc.
  • Experience using Microsoft Office software or similar, such as generating word documents, utilizing web-based email correspondence, utilizing customer service databases, etc.
In addition to the minimum qualifications , highly qualified candidates will have one or more of the following:
  • Experience interpreting and communicating laws, regulations, policies, procedures or other complex documents or information to an audience unfamiliar with the material
  • Experience with conflict resolution, such as acting as a program liaison, receiving consumer complaints/concerns, de-escalating difficult calls or emails, etc.
  • Experience using computer programs and/or web-based systems (e.g., reservation software, licensing software, customer relation management programs, customer service software, etc.)


It is critically important your application materials clearly describe your experience related to the stated criteria. The job experts who evaluate your application materials must be able to make an accurate assessment regarding your qualifications. Applicants who do not meet at least the minimum qualifications or who do not clearly identify minimum qualifications will be ineligible to continue in the selection process.

How To Apply

If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: # 16091 to complete your application for this posting.

DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website.

To be considered for this position, you will need to create an account in Wisc.jobs (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of the announcement page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. For more applicant resources, including tips on how to write a resume and letter of qualifications, click here .

Your resume and letter of qualifications will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified.

For general WiscJobs user information and technical assistance, please check out the Commonly Asked Questions . Please address questions regarding the application process to Varinderjit Kaur at Varinderjit.Kaur1@wisconsin.gov .

Deadline to Apply

The deadline to apply for this position is at 11:59 p.m. on December 9, 2024.

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