Customer Success Manager
1 month ago
About This Role
Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging DebtBook customers at all levels of their organization in an effort to promote adoption and full utilization of the DebtBook suite of products.
What You’ll Do
Own a book of business, and retention of assigned accounts
Develop and maintain trusted advisor relationships with your assigned customers, proactively engaging with contacts at each level of the organization throughout every step of the post-sale customer journey.
Identify goals and desired outcomes with your customers. Outline a roadmap to achieve those outcomes through deeper adoption of DebtBook as it maps directly to the customers’ challenges.
Stay abreast of product changes, educate your customers on the value of new functionality and foster adoption of those features.
Lead renewal discussions with your book of business and identify opportunities for revenue growth and expansion
Actively monitor customer health and create risk mitigation plans with a focus on issue resolution and driving high customer satisfaction.
Drive deeper adoption and usage of DebtBook products and provide in-depth training to new and existing contacts as necessary
Act as the voice of the customer internally, sharing customer feedback with the product team & proactively identify opportunities to solve customer challenges
What You Bring
Minimum 2 Years of Customer Success Manager or Account Management experience in a SaaS environment; Fintech experience a plus
Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy-to-understand manner
Strong negotiation skills, comfortable navigating financial conversations, and dealing with potential churn.
Outstanding Presentation and Communication Skills: Must be able to present to various personas and levels within our customer organizations.
Experience with industry-leading CRM and CSP software to drive workflows (e.g. Salesforce, Hubspot, ChurnZero, Gainsight)
Excellent organizational and time management skills
A passion for technology and how it can transform organizations
Comfort in a fast-moving startup environment with shifting business demands
Why DebtBook
Proud to be named one of the “Best Places to Work” by Charlotte’s Business Journal, DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.
Benefits
When it comes to benefits and perks, we are committed to supporting our employees’ well-being to make their lives better, both in and out of the office. We offer:
Competitive salaries plus equity (stock options) for all employees;
Comprehensive health, dental, and vision insurance, 401(k) with employer match (100% match on the first 3% and 50% match on the next 2%)
Flexible work schedules and generous leave policies (including unlimited PTO)
Professional development opportunities and tuition reimbursement
Family and wellness perks
DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.
#J-18808-Ljbffr
-
Customer Success Manager
2 months ago
Charlotte, United States iTradeNetwork Full timeCustomer Success Manager Job Summary The Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success organization are to drive customer retention and identify opportunities where an...
-
Customer Success Manager
2 months ago
Charlotte, United States RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Customer Success Manager
3 weeks ago
Charlotte, United States Genesys Full timeGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Customer Success Manager
2 months ago
Charlotte, United States Openlane Full timeWho We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on...
-
Manager Customer Success
2 months ago
Charlotte, United States Penn Foster Inc Full timeCompany Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...
-
Senior Manager of Customer Success
2 months ago
Charlotte, United States AvidXchange Full timeOverview: As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric approach...
-
Customer Success Account Manager
2 months ago
Charlotte, United States Sign-IN Solutions INC Full timeWe’re looking for a Customer Success Account Manager (CSAM) to join us here at Sign In Solutions Company. As our CSAM, we are looking for individuals to assist our Account Teams to create long-term, trusting relationships with our customers. The CSAM’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and...
-
Customer Success Account Manager
3 months ago
Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
-
SIOP and Customer Success Manager
1 month ago
Charlotte, United States Carrier Transicold Polska Sp. z o.o. Full timeSIOP and Customer Success Manager page is loaded SIOP and Customer Success Manager Apply locations CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA time type Full time posted on Posted 3 Days Ago job requisition id 30158171 Country: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road,...
-
Customer Success Manager II
1 month ago
Charlotte, United States AvidXchange Full timeCustomer Success Manager II - Bank Partnerships AvidXchange is seeking a Customer Success Manager II to engage with our customers and act as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, and ensuring our customers realize value from their...
-
SIOP and Customer Success Manager
1 month ago
Charlotte, United States Carrier Global Corporation Full timeCountry: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce covering HVAC, refrigeration, and fire and security. We make modern life possible by...
-
SIOP and Customer Success Manager
3 weeks ago
Charlotte, North Carolina, United States Carrier Full timeCountry: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern...
-
Customer Success Manager- Account Manager
2 months ago
Charlotte, United States TalentBridge Full timeWe are currently recruiting for a unique opportunity with a growing and innovative manufacturer in the South Charlotte area. This role is a dynamic position giving the individual the opportunity to work with all facets of the organization and play an integral part in client development and onboarding. In this role the Customer Success Manager will be...
-
Customer Success Lead
1 month ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
3 weeks ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
1 month ago
Charlotte, United States Townsquare Interactive Full timeThis position requires you to work in our Charlotte Uptown office** About Townsquare Interactive At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO,...
-
Customer Success Manager
1 month ago
Charlotte, United States Flyerone Full timeCurrently, we're looking for a Customer Success Manager . It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream. Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by...
-
Customer Success Representative
4 weeks ago
Charlotte, United States Brightspeed Full timeJob DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...
-
Customer Success Lead
3 months ago
Charlotte, United States Townsquare Interactive Full timeJob DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...
-
Customer Success Lead
3 weeks ago
Charlotte, United States Townsquare Interactive Full timeJob DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...