Current jobs related to Customer Success Lead - Charlotte - Townsquare Interactive

  • Customer Success Lead

    3 months ago

    Charlotte, United States Townsquare Interactive Full time

    Customer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...

  • Customer Success Lead

    1 month ago

    Charlotte, United States Townsquare Interactive Full time

    This position requires you to work in our Charlotte Uptown office**About Townsquare InteractiveAt Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO,...

  • Customer Success Lead

    1 month ago

    Charlotte, United States Townsquare Interactive Full time

    This position requires you to work in our Charlotte Uptown office**About Townsquare InteractiveAt Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO,...

  • Customer Success Lead

    3 days ago

    Charlotte, North Carolina, United States Townsquare Interactive Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Lead to join our team at Townsquare Interactive. As a Customer Success Lead, you will be responsible for driving new customers through the initial deployment of their marketing campaigns post-sale.Key Responsibilities:Communicate with clients to ensure that all of their needs...

  • Customer Success Lead

    3 days ago

    Charlotte, North Carolina, United States Townsquare Interactive Full time

    Job DescriptionAt Townsquare Interactive, we empower small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer flow, ensuring ongoing success. We offer a range of digital services, including website design, SEO, social posts, and reputation monitoring.The Customer Success Lead Opportunity:As a Customer...

  • Customer Success Manager

    2 weeks ago

    Charlotte, North Carolina, United States Tandym Group Full time

    Customer Success ManagerA leading healthcare company, Tandym Group, is seeking a skilled Customer Success Manager to join their team in a remote capacity. In this role, the Customer Success Manager will be responsible for overseeing multiple customer accounts to ensure satisfaction, acting as advocates and voices for the customers, and coordinating with...

  • Customer Success Supervisor

    1 month ago

    Charlotte, North Carolina, United States CPI Security Full time

    {"h1": "Customer Success Supervisor Job Description", "p": "At CPI Security, we are seeking a highly skilled Customer Success Supervisor to lead and manage a team of Customer Success and Underwriting Representatives. This role is critical in driving customer satisfaction, installation success, and sales quality. The successful candidate will be responsible...

  • Customer Success Manager

    2 weeks ago

    Charlotte, North Carolina, United States Townsquare Interactive Full time

    About Townsquare InteractiveTownsquare Interactive is a leading provider of digital marketing solutions for small and medium-sized businesses. Our mission is to empower businesses to thrive in the digital age by providing comprehensive business management software, website design, SEO, social media management, and reputation monitoring.Customer Success Lead...

  • Customer Success Manager

    2 weeks ago

    Charlotte, North Carolina, United States Genesys Cloud Services, Inc. Full time

    Customer Success ManagerGenesys Cloud Services, Inc. is a leading provider of customer experience solutions. We empower organizations to deliver exceptional customer experiences through our cloud-based platform.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for...

  • Customer Success Supervisor

    4 weeks ago

    Charlotte, North Carolina, United States CPI Security Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Success Supervisor to join our team at CPI Security. As a key member of our organization, you will be responsible for leading and managing a team of Customer Success and Underwriting Representatives to ensure exceptional customer experience and high levels of accuracy in job approvals.Key...

  • Customer Success Manager

    4 weeks ago

    Charlotte, United States iTradeNetwork Full time

    Customer Success Manager Job Summary The Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success organization are to drive customer retention and identify opportunities where an...

  • Customer Success Manager

    3 weeks ago

    Charlotte, North Carolina, United States DebtBook Full time

    About This RoleWe are seeking an experienced Customer Success Manager to join our growing team at DebtBook. As a key member of our Customer Success Management team, you will be responsible for maintaining positive client relationships and driving adoption of our DebtBook suite of products.Key ResponsibilitiesOwn a book of business and drive retention of...

  • Customer Success Manager

    2 days ago

    Charlotte, North Carolina, United States Tandym Group Full time

    A global-based healthcare company, Tandym Group, is seeking a Customer Success Manager to oversee multiple customer accounts and ensure satisfaction. In this role, the Customer Success Manager will act as an advocate and voice for the customers, coordinating with various teams to deliver exceptional customer experiences.Key Responsibilities:Onboarding...

  • Customer Success Associate

    2 days ago

    Charlotte, North Carolina, United States Jared Desensi - State Farm Agent Full time

    Customer Success AssociateAt Jared DeSensi - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our team, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Key...

  • Customer Success Manager

    3 months ago

    Charlotte, United States DebtBook Full time

    About This Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...

  • Customer Success Associate

    3 weeks ago

    Charlotte, North Carolina, United States Chello Full time

    Customer Success AssociateChello is a pioneering digital banking platform that delivers daily business insights, cash flow predictions, and access to funding. As a Customer Success Associate, you will play a key role in driving and delivering an exceptional customer experience.Main Responsibilities:Respond to customer inquiries in a timely and efficient...

  • Customer Success Manager

    2 weeks ago

    Charlotte, North Carolina, United States Townsquare Interactive Full time

    About Townsquare InteractiveWe empower small and medium-sized businesses to thrive with our comprehensive business management platform. Our mission is to simplify success for businesses of all sizes.The Customer Success Lead OpportunityTownsquare Interactive provides best-in-class digital marketing solutions to small businesses across the country. As a...

  • Customer Success Manager

    4 months ago

    Charlotte, United States RingCentral Full time

    Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Senior Manager of Customer Success

    3 months ago

    Charlotte, United States AvidXchange Full time

    Overview: As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric approach...

  • IT Customer Success Manager

    3 weeks ago

    Charlotte, North Carolina, United States Flexential Full time

    Job Description:This fast-paced role will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager is to ensure that our customers derive maximum value and utilization from our products and services, leading to renewals, expansions, and advocacy in the marketplace.Key...

Customer Success Lead

3 months ago

Charlotte, United States Townsquare Interactive Full time
Job DescriptionJob Description

Customer Success Lead

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Customer Success Lead Opportunity:

Townsquare Interactive provides best in class digital marketing solutions to small businesses across the country. Sitting between the sales, production, and service departments, the role of Customer Success Leads is to drive new customers through the initial deployment of their marketing campaigns post-sale.

As a Customer Success Lead, you are responsible for providing an exceptional experience to our business customers, fielding their questions, and offering them with sound campaign advice. To be successful as a Customer Success Representative, you should demonstrate excellent interpersonal skills, knowledge of CRM software, and the ability to manage multiple tasks at once.

Responsibilities

  • Communicating with clients to ensure that all of their needs are understood and addressed
  • Building strong client relationships to maintain old business and acquire new customers
  • Developing new opportunities to upsell existing customers
  • Maintaining accurate records of all interactions with customers
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Resolving issues and complaints and keeping track of all processes that pertain to the client's desires
  • Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience

Qualifications

  • Previous sales experience (preferred)
  • Bachelor's Degree (required)
  • Strong communication and follow-up/follow-through skills
  • Strong attention to detail
  • Desire to make money
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Able to create excitement and a strong sense of urgency when working with a high volume of new clients

Benefits

  • 3 weeks of PTO (+ 9 paid holidays)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Casual, high-energy work environment
  • Opportunity for upward mobility
  • Company provided laptop
  • Competitive salary + senior tier program

Why You'll Love Working at TSI

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you'll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We've had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you'll have the opportunity to take steps toward your target and take your career to new heights

Our employees' safety and health are our priorities, our office is open to a limited number of voluntary workers, all interviews and new-hire onboarding are currently virtual.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

#LI-SD2