Customer Success Manager II
1 month ago
Customer Success Manager II - Bank Partnerships
AvidXchange is seeking a Customer Success Manager II to engage with our customers and act as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, and ensuring our customers realize value from their investment. Customer Success Managers focus on retaining buyer customers by ensuring satisfaction with our products and services.
What you'll do
Be the voice of the customer by facilitating streamlined communication to customers, communicate cross-customer trends in experience, and collaborate with Customer Advocacy and other cross functional teams to improve the overall customer experience.
Build and maintain lasting relationships with a set book of business
Monitor and manage customer health, customer adoption, retention, and annual recurring revenue
Create customer success plans for new and existing buyers to ensure customer satisfaction and retention.
Scope opportunities with assigned customers and pass those opportunities to the Strategic Sales team.
Drive retention growth in book of business through key consultative conversations and identification through use of data analytics and portal usage analysis.
What we're looking for
3+ years customer management experience preferably in Software as a Service Solution, Cloud and Subscription based products
Prior experience successfully working cross-functionally to achieve shared goals
Proven track record of successfully prioritizing tasks in a fast-paced environment
Experience using Excel and Microsoft Suite to influence customer behavior to drive business objectives
Experience in successfully managing complex projects and resolving conflict and blockers
Documented experience assisting or facilitating teammate development.
About AvidXchange
AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything . We are Connected
as People , Growth Minded , and Customer Obsessed . Thesethree mindsets represent our culture – who weare, who we've always been, and they guide usto improve every day.Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified as aGreat Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work.
Who you are:
A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you'll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.
AvidXers enjoy:
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
401k Match up to 4%
Parental Leave: 8 weeks 100% paid by AvidXchange***
Discounts on Pet, Home, and Auto insurance
BrightDime Financial Wellness Tool, offered free to teammates
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court****
Tuition Reimbursement up to the federal maximum of $5,250*****
Hybrid Workplace Flexibility
Free parking
Fully granted from beginning of year, pro-rated if hired mid-year
Charlotte location only
Must be full-time for at least 3 months
Charlotte location only
Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
#J-18808-Ljbffr
-
Customer Success Manager II, Supplier
2 months ago
Charlotte, United States AvidXchange Full timeJob Overview The Customer Success Manager II is a highly strategic role that is responsible for engaging with our enterprise supplier customers and acting as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions and ensuring our customers realize value from...
-
Customer Success Manager II
1 month ago
Charlotte, United States AvidXchange Full timeAvidXchange is seeking a Customer Success Manager II to engage with our customers and act as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, and ensuring our customers realize value from their investment. Customer Success Managers focus on retaining...
-
Customer Success Manager
2 months ago
Charlotte, United States iTradeNetwork Full timeCustomer Success Manager Job Summary The Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success organization are to drive customer retention and identify opportunities where an...
-
Customer Success Manager
1 month ago
Charlotte, United States DebtBook Full timeAbout This Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
2 months ago
Charlotte, United States RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Customer Success Manager
1 month ago
Charlotte, United States DebtBook Full timeAbout this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
3 months ago
Charlotte, United States DebtBook Full timeAbout this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
3 weeks ago
Charlotte, United States Genesys Full timeGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Customer Success Manager
2 months ago
Charlotte, United States Openlane Full timeWho We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on...
-
Manager Customer Success
2 months ago
Charlotte, United States Penn Foster Inc Full timeCompany Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...
-
Senior Manager of Customer Success
2 months ago
Charlotte, United States AvidXchange Full timeOverview: As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric approach...
-
Customer Success Account Manager
2 months ago
Charlotte, United States Sign-IN Solutions INC Full timeWe’re looking for a Customer Success Account Manager (CSAM) to join us here at Sign In Solutions Company. As our CSAM, we are looking for individuals to assist our Account Teams to create long-term, trusting relationships with our customers. The CSAM’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and...
-
Customer Success Account Manager
3 months ago
Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
-
SIOP and Customer Success Manager
1 month ago
Charlotte, United States Carrier Transicold Polska Sp. z o.o. Full timeSIOP and Customer Success Manager page is loaded SIOP and Customer Success Manager Apply locations CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA time type Full time posted on Posted 3 Days Ago job requisition id 30158171 Country: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road,...
-
SIOP and Customer Success Manager
1 month ago
Charlotte, United States Carrier Global Corporation Full timeCountry: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce covering HVAC, refrigeration, and fire and security. We make modern life possible by...
-
SIOP and Customer Success Manager
3 weeks ago
Charlotte, North Carolina, United States Carrier Full timeCountry: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern...
-
Customer Success Manager- Account Manager
2 months ago
Charlotte, United States TalentBridge Full timeWe are currently recruiting for a unique opportunity with a growing and innovative manufacturer in the South Charlotte area. This role is a dynamic position giving the individual the opportunity to work with all facets of the organization and play an integral part in client development and onboarding. In this role the Customer Success Manager will be...
-
Customer Success Lead
3 weeks ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
1 month ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
1 month ago
Charlotte, United States Townsquare Interactive Full timeThis position requires you to work in our Charlotte Uptown office** About Townsquare Interactive At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO,...
