Manager Customer Success
2 months ago
Company Description
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
Challenging Projects : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
Amazing Colleagues:
Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
Learning and Development:
We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
Change the World:
We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
Social & Value-Driven:
We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
Flexibility & Freedom:
We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
International Opportunities:
We are a truly global, fully networked company, with locations in more than 80 countries all over the world.
Join us and help set the world in motion
Job Description
Lead and develop the Customer Success Department – Inside Sales (order management), Technical Sales Support, and remote Sales Development teams.
Drive continuous improvement of Inside Sales and Order handling
Maintain and foster a customer-centric mindset within the Inside Sales organization.
Ensure there is adequate sales support for Regional Sales Organization and direct customers
Serve as escalation point for order management issues
Assess and adapt department to ongoing trends in B2B and Digitalization
Works closely with internal departments to ensure Customer Success department is equiped with the proper digital tools and following corporate standards
Mentor and coach Inside Sales team leaders to meet key results.
Assess skills gaps of team and set appropriate developmental measures
Lead and directly manage team of “inside” sales development rep and technical support specialists.
Maintain knowledge of Rexroth Factory Automation product offering
Qualifications
Required:
5+ years of sales, account management, channel management, or sales support with subject matter expertise experience.
Strong communication and interpersonal skills with the ability to build rapport and influence stakeholders at all levels of an organization
Demonstrated the ability to manage multiple projects and priorities in a fast-paced, dynamic environment with and understanding of project management fundamentals
Managerial-level data analysis and interpretation along with data-based decision making
Excellent organizational and follow up skills
Proficient in Microsoft Products
Experience in Direct Sales and Channel Management.
Hybrid working with 2-3 days in office per week
Some travel
Preferred:
B.S – Engineering, Business, or 10+ years of relevant experience in industrial automation sales/inside sales.
Cross-functional experience in industrial automation enterprise including basic knowledge of automation technology.
SAP Knowledge
Cold calling experience
Additional Information
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics
(For Inspiration and Recognition of Science and Technology)
AWIM
(A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
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