Customer Success Lead

1 month ago

Charlotte, United States Townsquare Interactive Full time

This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Customer Success Lead Opportunity

Townsquare Interactive provides best in class digital marketing solutions to small businesses across the country. Sitting between the sales, production, and service departments, the role of Customer Success Leads is to drive new customers through the initial deployment of their marketing campaigns post-sale.

As a Customer Success Lead, you are responsible for providing an exceptional experience to our business customers, fielding their questions, and offering them with sound campaign advice. To be successful as a Customer Success Representative, you should demonstrate excellent interpersonal skills, knowledge of CRM software, and the ability to manage multiple tasks at once.

Responsibilities

Communicating with clients to ensure that all of their needs are understood and addressed Building strong client relationships to maintain old business and acquire new customers Developing new opportunities to upsell existing customers Maintaining accurate records of all interactions with customers Collaborating with various internal departments to ensure that they fulfill all customer requests Resolving issues and complaints and keeping track of all processes that pertain to the client’s desires Acting as the client’s representative to ensure that their demands are met with a focus on improving the customer experience

Qualifications

Previous sales experience (preferred) Bachelor’s Degree (required) Strong communication and follow-up/follow-through skills Strong attention to detail Desire to make money Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities Able to create excitement and a strong sense of urgency when working with a high volume of new clients

Benefits

3 weeks of PTO (+ 9 paid holidays) Medical, Dental, and Vision Insurance 401(k) Retirement Plan Casual, high-energy work environment Opportunity for upward mobility Company provided laptop Competitive salary + bonus program

Why You’ll Love Working at TSI

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to take steps toward your target and take your career to new heights

Our employees' safety and health are our priorities, our office is open to a limited number of voluntary workers, all interviews and new-hire onboarding are currently virtual.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

#J-18808-Ljbffr

  • Customer Success Lead

    3 months ago

    Charlotte, United States Townsquare Interactive Full time

    Job DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...

  • Customer Success Lead

    3 weeks ago

    Charlotte, United States Townsquare Interactive Full time

    Job DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...

  • Customer Success Lead

    3 weeks ago

    Charlotte, United States Townsquare Media Broadcasting, LLC Full time

    Communicating with clients to ensure that all of their needs are understood and addressed Building strong client relationships to maintain old business and acquire new customers Developing new opportunities to upsell existing customers Maintaining ac Customer Experience, Lead, Client Relations, Retail, Customer

  • Lead Customer Success Strategist

    5 days ago

    Charlotte, North Carolina, United States Velocity(Holland, OH) Full time

    Position Overview:Velocity is on the lookout for a seasoned and proactive Senior Customer Success Manager dedicated to delivering exceptional service to our clients.This role operates in a dynamic and collaborative team setting, emphasizing the importance of fostering long-term business relationships while acting as a client advocate and liaison.Work...

  • Lead Customer Success Strategist

    4 days ago

    Charlotte, North Carolina, United States Velocity(Holland, OH) Full time

    Velocity is in search of a seasoned and dynamic Senior Customer Success Manager dedicated to delivering exceptional service to our clients daily. This role operates in a fast-paced environment and thrives on teamwork. The primary responsibility of this position is to cultivate and sustain long-term business relationships by acting as an internal advocate and...

  • Customer Success Manager

    2 months ago

    Charlotte, United States iTradeNetwork Full time

    Customer Success Manager Job Summary The Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success organization are to drive customer retention and identify opportunities where an...

  • Customer Success Manager

    1 month ago

    Charlotte, United States DebtBook Full time

    About This Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...

  • VP of Customer Success

    3 weeks ago

    Charlotte, United States AvidXchange Full time

    Role Overview. AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to...

  • Customer Success Manager

    1 month ago

    Charlotte, United States DebtBook Full time

    About this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...

  • Customer Success Manager

    3 months ago

    Charlotte, United States DebtBook Full time

    About this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...

  • Customer Success Manager

    2 months ago

    Charlotte, United States RingCentral Full time

    Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • VP of Customer Success

    4 weeks ago

    Charlotte, United States AvidXchange Full time

    Role Overview.  AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework...

  • VP of Customer Success

    4 weeks ago

    Charlotte, North Carolina, United States AvidXchange Full time

    Role Overview. AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company's relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to...

  • Senior Manager of Customer Success

    2 months ago

    Charlotte, United States AvidXchange Full time

    Overview: As the Senior Manager of Customer Success, you will play a pivotal role in driving the success and satisfaction of our customers. You will lead a team responsible for retention and adoption strategies, ensuring that our clients maximize the value of our products/services. Your strategic mindset, leadership abilities, and customer-centric approach...

  • Associate, Customer Success

    1 month ago

    Charlotte, United States Chello Full time

    Chello is built on a foundation of pioneering data-intelligence and our team of innovators, driven to tackle the financial challenges of the industries we serve. At its core, it’s the first of its kind digital banking platform that delivers daily business insights, cash flow predictions, access to funding and more.Join our dynamic team at Chello as an...

  • Associate, Customer Success

    1 month ago

    Charlotte, United States Chello Full time

    Chello is built on a foundation of pioneering data-intelligence and our team of innovators, driven to tackle the financial challenges of the industries we serve. At its core, it’s the first of its kind digital banking platform that delivers daily business insights, cash flow predictions, access to funding and more. Join our dynamic team at Chello as an...

  • Associate, Customer Success

    1 month ago

    Charlotte, United States Chello Full time

    Chello is built on a foundation of pioneering data-intelligence and our team of innovators, driven to tackle the financial challenges of the industries we serve. At its core, it’s the first of its kind digital banking platform that delivers daily business insights, cash flow predictions, access to funding and more.Join our dynamic team at Chello as an...

  • Associate, Customer Success

    3 weeks ago

    Charlotte, United States Chello Full time

    Chello is built on a foundation of pioneering data-intelligence and our team of innovators, driven to tackle the financial challenges of the industries we serve. At its core, it's the first of its kind digital banking platform that delivers daily business insights, cash flow predictions, access to funding and more. Join our dynamic team at Chello as an...

  • Manager Customer Success

    2 months ago

    Charlotte, United States Penn Foster Inc Full time

    Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...

  • Customer Success Account Manager

    3 months ago

    Charlotte, United States US Health Services Full time

    A Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...