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SIOP and Customer Success Manager
3 months ago
Country:
United States of America
Location:
CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
Commercial HVAC Operations in Charlotte NC is recruiting for a SIOP & Customer Success Manager to work onsite .
The SIOP & Customer Success Manager is responsible for long-term scheduling and capacity planning for the Charlotte factory to align with customer and market requirements and financial commitments. In this role, you will ensure on-time customer delivery and collaborate with customer service to ensure requirements are aligned with customer needs. You will be responsible for optimizing factory lead times and scheduling aftermarket and accessory order delivery.
- Customer on-time delivery
- Reduction of E&O inventory
- Alignment of financial plans with production schedule and supply plan
- On-time delivery of accessories, outside purchases, and aftermarket orders
- The master schedule for the Charlotte factory
- Lead time bulletin
We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we'll support your growth with paid-for external training programs and courses.
Key Responsibilities
- Develop a master schedule for the factory based on sales orders, order pipeline, and market demand
- Work closely with internal teams (CHVAC SIOP team, sales, product marketing, and customer service) to deliver on customer requirements and forecast appropriately to optimize factory capacity
- Create accurate component-level forecasts utilizing digital tools to reduce chiller lead time and optimize inventory
- Identify key data needs, metrics, and inputs to help drive the correct business decisions in the overall SIOP process.
- Understand and communicate plan changes, risks, and overall process performance
- Manage supply planning and scheduling for aftermarket and accessory orders
- Measure, analyze, and report key SIOP supply metrics while monitoring adherence to key performance indicators (KPIs)
- Play a key role in Excess & Obsolete (E&O) inventory reviews, root cause analysis, and develop action plans to reduce excess inventory
- Perform root cause analysis to understand reasons for schedule misses and incorporate corrective actions to improve on-time delivery
- Collaborate with internal groups (Sales, Demand Planning, Material Managers, and Production Planning) to generate recommendations to solve capacity issues and support long-term sales demand
- Manage the phase-in of engineering changes into the schedule including new programs and sustaining engineering changes
Basic Qualifications
- Bachelor's degree
- 5+ years of experience in the supply chain (SIOP, Forecasting, Demand Planning, Supply Planning, Inventory Planning, Materials Management, Master Planning, & Scheduling)
Preferred Qualifications
- Business knowledge, general management, and leadership capability to lead business or functional teams
- Action-oriented, results-driven with analytical and problem-solving skills
- English verbal and written communication skills
- Work independently, collaboratively, and effectively manage multiple
- Project management skills
- Business acumen specific to Inventory, Revenue, Units, and Margin
- Build cross-functional relationships through strong communication and interpersonal skills
- Inventory optimization
- Use and/or implement advanced tools and systems for planning and inventory management
- Advanced capability in Microsoft Excel and PowerPoint
- Experience with Make to Order/Engineer to Order (MTO/ETO) manufacturing environments
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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