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Customer Service Advisor
3 months ago
Customer Service Advisor page is loaded **Customer Service Advisor**
**Customer Service Advisor**
locationsHuntingdon time typeFull time posted onPosted 8 Days Ago job requisition idR14587 **Job Title:** Customer Service Advisor
**Location:** Huntingdon
**Business Area:** Anglian Water
**Contract:** Permanent- Full and part time positions available- the choice is yours Please specify on your cover letter what hours/ days you are ideally looking for
**Salary:** Competitive + Benefits
Our Metering Services team just scored 91% on the love to listen survey which tells us we have one of the happiest teams in the country We are looking for new Customer Service Advisors to join the team, working on our alliance with Kier & Clancy Docwra to ensure customers expectations are met and exceeded.
**Key Responsibilities:**
* Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business
* Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
* Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
* Assist with the scheduling and planning of works
* Hold sound understanding of a customer service environment, particularly over the phone
* Excellent IT and communication skills
**As a valued employee, youll be entitled to:**
* Personal private health care
* 23 days annual leave rising with length of service
* Flexible working
* Competitive pension scheme Anglian Water double-matches your contributions up to 6%
* Bonus scheme
* Flexible benefits to support your wellbeing and lifestyle.
Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.
**Closing date: 03/01/2022**
****We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers.****
****We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.****
****If you are offered a job with us, youll be subject to the relevant/standard employment checks, including: your right to work in the UK, references, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.****
****To apply, youll need your up-to-date CV, we also recommend uploading a cover letter tell us what has made you apply and what skills you can bring to the position.****
****We will be in touch after your application has been reviewed, following the closing date.****
****Become a part of Anglian Waters future and join us on our journey as we do the right thing, by buildingtrust and bringing environmental and social prosperity to the region.****
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