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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
About the Role: As a Customer Services Advisor, you will be the first point of contact for our customers, responding to their queries and concerns in a timely and professional manner. You will also be responsible for resolving customer complaints and issues, and providing solutions to meet their needs.
Key Responsibilities:
- Provide exceptional customer service: Respond to customer inquiries and concerns in a timely and professional manner.
- Resolve customer complaints and issues: Investigate and resolve customer complaints and issues in a fair and timely manner.
- Provide solutions to meet customer needs: Work with customers to understand their needs and provide solutions to meet those needs.
- Work with diverse brands: Collaborate with our marketing and sales teams to promote our brands and products.
- Take part in outbound calling campaigns: Participate in outbound calling campaigns to support marketing and sales efforts.
- Be ambitious and proactive: Take ownership of your work and be proactive in identifying solutions to customer issues.
- Receive training and continuous support: Participate in training and development programs to enhance your skills and knowledge.
About Us: Anglian Water is a leading water and sewerage company that serves the East of England. We are committed to providing excellent customer service and supporting the local community.
