Customer Support Specialist

2 weeks ago


Huntingdon, Pennsylvania, United States Anglian Water Full time

Position Title: Customer Service Advisor

Location: Huntingdon

Business Sector: Anglian Water

Employment Type: Permanent - Full and part-time roles available; please indicate your preferred hours and days in your cover letter.

Compensation: Competitive salary plus benefits

Our Metering Services division has achieved a remarkable 91% satisfaction rate in our recent feedback survey, showcasing one of the most content teams in the industry. We are seeking enthusiastic Customer Service Advisors to enhance our collaboration with Kier & Clancy Docwra, ensuring that we not only meet but exceed customer expectations.

Key Responsibilities:

  • Serve as a primary point of contact for our clients by scheduling appointments and gaining a thorough understanding of their concerns, while relaying this information back to the organization.
  • Engage with customers, addressing inquiries and directing them to the appropriate departments.
  • Maintain and update systems and databases, providing insights to various stakeholders to support performance management reviews against established service levels.
  • Assist in the planning and scheduling of operational tasks.
  • Possess a solid understanding of a customer service environment, particularly in telephonic interactions.
  • Exhibit excellent IT proficiency and communication skills.

As a valued member of our organization, you will receive:

  • Personal private healthcare coverage
  • 23 days of annual leave, increasing with tenure
  • Flexible working arrangements
  • A competitive pension scheme, with Anglian Water matching your contributions up to 6%
  • Bonus opportunities
  • Flexible benefits tailored to support your well-being and lifestyle

In addition to our excellent benefits, you will be part of a welcoming team in Huntingdon that is committed to providing the support and development necessary for your success.

Diversity Commitment: We are dedicated to reflecting the diversity of the communities we serve within our workforce and supply chain partners, ensuring we understand and meet our customers' needs.

Learning and Development: We are passionate about the growth and development of our employees, ensuring they possess the skills and knowledge required to thrive and reach their potential. Health and safety are paramount in all our operations.

Application Process: To apply, please submit your current CV along with a cover letter detailing your motivation for applying and the skills you bring to the role. We will contact you after your application has been reviewed.

Join Anglian Water: Become a part of our future as we strive to do the right thing by fostering trust and promoting environmental and social prosperity in the region.



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