Customer Team Member

**Customer Team Member**

**Huntingdon**

**What you'll do as a Customer Team Member**

**Service with a difference** This isnt your standard food retail job, and no two days will be the same. But the one thing that wont change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and were proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. Youll be building relationships and getting to know who shops with us every day. Because thats what being part of a community is all about. Thats the Co-op difference. And youll do it all with a smile on your face, just so you can put a smile on theirs.

**Job Description**

Customer Assistant Customer Team Member

Location: 97-99 High Street, Brampton, Huntingdon, PE18 8TX

Pay: 9.50 per hour & amazing benefits.

Contract: 16 hours per week + regular overtime, permanent, part time

No experience needed as full training given

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

As a Co-op customer assistant, youll be part of a business thats truly different. Were owned by our members. Were passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. Its not just talk. Its what we do.

What youll do as a Customer Assistant

Theres lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:

providing friendly, considerate customer service (and really getting to know customers)

preparing and presenting our products, including from the bakery

keeping the store well stocked and looking good

thinking on your feet if theres an issue or problem to solve

promoting Co-op membership, and the local projects we support

Were not looking for any specific experience or qualifications we provide full training. Its your personality, skills, motivation and values that matter. Youll need to show us:

a real passion for customer service

great communication and listening skills

the ability to work well in a team, and achieve team and individual goals

an enthusiastic approach and willingness to support your colleagues when the store gets busier

the flexibility to work a range of shifts to support the opening times of the store

Teamwork is a big part of the job. Youll be working alongside and learning from some brilliant colleagues. As your experience grows, you can take more responsibility on and receive plenty of opportunities to develop your career. We also offer a rewards package that stand out, including:

a competitive pay rate

premium rates for hours worked before 6am or after 10pm

flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts

20% off Co-op branded products in our food stores all year-round

10% off other brands all year-round, which doubles to 20% on the Friday and Saturday after every payday

discounts on other Co-op products and services

pension with up to 10% employer contributions

Building an inclusive workplace

Were actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.

Our stores are open when our customers need us, so we need candidates to be flexible of when theyre willing to work. At interview, well ask you to provide additional times for when you can work during the week, we call this preferred availability.

As part of your application, youll need to complete a 20-minute online assessment.

Please note we may close the advert early due to a high volume of applications.

We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.

Co-op is committed to supporting communities and keeping our customers and colleagues safe during the ongoing Coronavirus pandemic. If youre successful in your application, you might occasionally be required to work in other stores within the local area to cover colleague absence.

Expand for full job description

**Success profile**

* Customer team member

As a customer team member youll be part of a business thats truly different. Theres lots to do this role and the pace is always fast, with different duties to take on through your shift. From giving great customer service and keeping the store well stocked, to preparing bakery products and promoting our membership offer. Its a varied role and a great place to start your career in retail.

close * Customer team leader

As a customer team leader, youll help the store manager with the day to day running of your store. Leading the store team, youll be responsible for maintaining high standards, supporting your colleagues to provide great service, and making sure the store is always well stocked and presentable. Youll also be a key holder, and well look to you to help ensure your store is always safe and secure. Being a team leader will give you the foundations you need to become a Co-op leader and grow your career in retail.

close * Store manager

Store manager is one of the most important roles in our business. As a store manager youll need to combine your community spirit with commercial awareness and leadership skills to deliver great sales results. Well also look to you to grow and lead the store team and show every customer youre here to help them and their community. Being a store manager isnt easy, but with opportunities to get involved in projects and plenty of development on offer, its one of the most rewarding jobs in retail.

close * Area manager

As an area manager youll lead a large team of store managers across circa 20 stores. Well look to you to inspire your team to deliver an amazing customer experience, and coach them to drive sales and community contributions. Being an area manager is about more than simply managing a group of stores youll also drive change and bring to life Co-op strategies through exciting projects and programmes. And with a wide range of development and support on offer, youll find plenty of opportunities to grow your career in retail.

close Within the first 12 weeks of joining the Co-op, youll enrol on the Core programme. This allows you to get to know our Co-op, understand your role and how you fit in, as well as ensuring you meet the standards expected within your role. This would include online modules, coaching and on the job development, with regular catch-ups and reviews with your line manager.

After completing Core, you can apply to join our Excellence programme. This is designed for colleagues who are achieving in role and want to develop and broaden their skills further. There are 5 main modules which include leadership, making stores profitable, using technology in store, customer service and community & membership.

Were truly committed to helping our colleagues grow and develop. If youre interested in progressing your retail career, we can offer you the opportunity to join our Boost programme, which is open to all levels in store from customer team member to area manager. Whichever role you apply for, this programme will help you get where you want to be.

You can join an apprenticeship as a new or existing colleague to grow as a person and as a professional. With multiple intakes a year across 4 programmes from retail basics to a