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Customer service
3 months ago
**Job Description**
Under the authority of the Logistics, S/R and customer service manager, the person occupying the position of Customer service & logistics agent will have a dual role of ensuring the accuracy of all customer Purchase orders (PO) while also supporting the logistic department, thereby helping to optimize the operational efficiency of the organization.
**Tasks**
**TECHNICAL RESPONSABILITIES**
**Customer service**
* Manage incoming POs via generic RH email & customers portal.
* Validate customer SKU (including UPC code), price vs internal pricelist, type of order MTS or MTO.
* Validate PO date vs delivery date, and if minimum lead time was respect as per customer contract along with minimum order quantity (pallets or truckloads).
* Validate inventory and production schedules for MTS orders, to evaluate if timeline is realistic.
* Ensure credit check completed by finance prior to accepting a PO for all new customers.
* Validate all orders outside of the contracted volume or leadtime with Planning, Supply Chain, and Logistics prior acceptance.
* Send customer an order confirmation between 24-48 hours.
* Coordinate and agree directly with Customer any changes required to PO delivery terms (date/quantity). Keep stakeholders informed and escalate any support required with Customer Account Managers and/or Sales.
* Create and maintain master contact list for all customers.
* Every 2nd Friday validate POs where the delivery date has passed and adjust or cancel.
* Supplement existing On-Time-In-Full KPIs by publishing report for late deliveries on periodic basis with all necessary data to enable Root Cause Corrective Action.
**Logistics**
* Ensure shipping of all local & international truckloads in line with industry best practices and customer specifications.
* Prepare all shipping documents in a timely manner, including pre-selecting pallets and maximizing available capacity.
* Follow up on all expeditions and relay information & documents to related parties, return shipping confirmation to finance within a 24hr window.
* Coordinate the return of all product returns or rejections.
* Coordinate & complete all 3PL transfers including FG & RM.
* Track inventory levels for pallets and record all movements in the supplier portals. (CHEP, PECO).
* Create PO for all expenses related to trucking, validate invoices & match with PO within the pre-established deadline for payment.
* Manage & validate 3PL costs and issue relating POs.
**Others**
* Support the logistics department.
* Undertake and complete all additional tasks requested by the team lead.
* Represents the logistics department for assigned business unit/customers.
* Perform any other task entrusted to him by his immediate superior or aimed at meeting the specific expectations that may be communicated to him/her by the latter.
**Requirements**
* Collegial Technical Diploma in Transport Logistics or equivalent completed.
* Work experience: Minimum 3 years in a similar position.
* Oral and written bilingualism
* Intermediate computer knowledge of MS Office
* Asset: Experience in a manufacturing environment and / or experience in logistics
**Requested skills**
Schooling:
* Completed professional degree or College degree DEC in accounting
* Autonomy, professionalism and proactivity
* Ability to manage multiple projects simultaneously and manage working time
* Sense of planning and organization
* Ability to work in a team and follow procedures
**Benefits**
* Insurance (death, dental, disability, life, medical and paramedical coverage)
* Performance bonuses
* Professional training and development program
* Free parking
**Location**
Huntingdon
**Schedule**
Full time, permanent
**Start of employment**
As soon as possible
**Salary**
Depending on experience
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