Customer service

3 months ago

Huntingdon, United States Maison Russet Inc Full time

**Job Description**

Under the authority of the Logistics, S/R and customer service manager, the person occupying the position of Customer service & logistics agent will have a dual role of ensuring the accuracy of all customer Purchase orders (PO) while also supporting the logistic department, thereby helping to optimize the operational efficiency of the organization.

**Tasks**

**TECHNICAL RESPONSABILITIES**

**Customer service**

* Manage incoming POs via generic RH email & customers portal.

* Validate customer SKU (including UPC code), price vs internal pricelist, type of order MTS or MTO.

* Validate PO date vs delivery date, and if minimum lead time was respect as per customer contract along with minimum order quantity (pallets or truckloads).

* Validate inventory and production schedules for MTS orders, to evaluate if timeline is realistic.

* Ensure credit check completed by finance prior to accepting a PO for all new customers.

* Validate all orders outside of the contracted volume or leadtime with Planning, Supply Chain, and Logistics prior acceptance.

* Send customer an order confirmation between 24-48 hours.

* Coordinate and agree directly with Customer any changes required to PO delivery terms (date/quantity). Keep stakeholders informed and escalate any support required with Customer Account Managers and/or Sales.

* Create and maintain master contact list for all customers.

* Every 2nd Friday validate POs where the delivery date has passed and adjust or cancel.

* Supplement existing On-Time-In-Full KPIs by publishing report for late deliveries on periodic basis with all necessary data to enable Root Cause Corrective Action.

**Logistics**

* Ensure shipping of all local & international truckloads in line with industry best practices and customer specifications.

* Prepare all shipping documents in a timely manner, including pre-selecting pallets and maximizing available capacity.

* Follow up on all expeditions and relay information & documents to related parties, return shipping confirmation to finance within a 24hr window.

* Coordinate the return of all product returns or rejections.

* Coordinate & complete all 3PL transfers including FG & RM.

* Track inventory levels for pallets and record all movements in the supplier portals. (CHEP, PECO).

* Create PO for all expenses related to trucking, validate invoices & match with PO within the pre-established deadline for payment.

* Manage & validate 3PL costs and issue relating POs.

**Others**

* Support the logistics department.

* Undertake and complete all additional tasks requested by the team lead.

* Represents the logistics department for assigned business unit/customers.

* Perform any other task entrusted to him by his immediate superior or aimed at meeting the specific expectations that may be communicated to him/her by the latter.

**Requirements**

* Collegial Technical Diploma in Transport Logistics or equivalent completed.

* Work experience: Minimum 3 years in a similar position.

* Oral and written bilingualism

* Intermediate computer knowledge of MS Office

* Asset: Experience in a manufacturing environment and / or experience in logistics

**Requested skills**

Schooling:

* Completed professional degree or College degree DEC in accounting

* Autonomy, professionalism and proactivity

* Ability to manage multiple projects simultaneously and manage working time

* Sense of planning and organization

* Ability to work in a team and follow procedures

**Benefits**

* Insurance (death, dental, disability, life, medical and paramedical coverage)

* Performance bonuses

* Professional training and development program

* Free parking

**Location**

Huntingdon

**Schedule**

Full time, permanent

**Start of employment**

As soon as possible

**Salary**

Depending on experience

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