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Customer Experience Advisor

2 months ago

Huntingdon, Pennsylvania, United States The Construction Index Ltd Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at The Construction Index Ltd. As a Customer Service Advisor, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work closely with internal teams to ensure seamless service delivery and resolve any issues that may arise
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution

Requirements

  • Proven experience in a customer-facing role, preferably in a service industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Strong problem-solving skills and ability to think critically to resolve complex customer issues
  • Proficiency in Microsoft Office and other relevant software applications

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a team of experienced professionals
  • The opportunity to work with a leading construction industry publication and contribute to the growth and success of our business