Customer Support Specialist
1 week ago
Position Overview:
The role of the Customer Support Specialist is crucial in ensuring customer satisfaction and effective communication. You will be part of a dedicated team focused on enhancing customer experiences.
Location: Huntingdon
Employment Type: Permanent - Options for both full-time and part-time roles are available. Please indicate your preferred working hours in your application.
Compensation: Competitive salary plus benefits.
About Us: Our Metering Services team has achieved a remarkable 91% satisfaction rating in our recent survey, showcasing our commitment to employee happiness. We are seeking enthusiastic Customer Support Specialists to assist in our collaboration with key partners, ensuring we meet and exceed customer expectations.
Key Responsibilities:
- Serve as a primary point of contact for customers, managing appointments and gathering insights into their needs and concerns.
- Engage with customers to address inquiries and direct them to appropriate departments.
- Maintain and update systems and databases, providing analytical support to various stakeholders for performance management.
- Assist in the planning and scheduling of service operations.
- Demonstrate a solid understanding of customer service principles, particularly in a telephonic environment.
- Exhibit strong IT proficiency and excellent communication skills.
Employee Benefits:
- Personal private healthcare coverage.
- Annual leave of 23 days, increasing with tenure.
- Flexible working arrangements.
- Competitive pension scheme with generous employer contributions.
- Bonus opportunities.
- Flexible benefits to support your overall well-being and lifestyle.
As a valued member of our team, you will receive comprehensive support and development opportunities in a welcoming environment.
Diversity Commitment: We are dedicated to reflecting the diversity of the communities we serve, ensuring our workforce and supply chain partners meet the needs of our customers.
Learning and Development: We prioritize the growth and development of our employees, equipping them with the necessary skills and knowledge for success.
Health and Safety: We take health and safety seriously in all aspects of our operations.
Application Process: To apply, please submit your current CV and a cover letter detailing your motivations for applying and the skills you bring to the role.
Become an integral part of Anglian Water's future as we strive to foster trust and promote environmental and social prosperity in our region.
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