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Patient Relations Coordinator

3 months ago

Madison, United States CareerBuilder Full time

Job Description Work Schedule: 100% FTE, 40 hours per week. Scheduled shifts are 8:00 am - 5:00 pm, Monday - Friday. Hours may vary based on the operational needs of the department. This position is hybrid for individuals living in Wisconsin or Illinois. When in the office, you will work at 600 Highland Ave in Madison, WI. Be part of something remarkable Join the #1 hospital in Wisconsin We are seeking a Patient Relations Coordinator to: Provide assistance and support as needed with patients, families, and staff that are in contact with the Patient Relations department. Investigate patient complaints and grievances in ambulatory and inpatient settings to improve the patient and family experience. Education: Minimum - Bachelor's degree in Business Administration, Nursing, Social Work, or other health care related field Preferred - Master's degree in Business Administration, Nursing, Social Work or other health care related field Work Experience: Minimum - Two (2) years patient contact, health care related experience Preferred - Four (4) years patient contact, health care related experience Two (2) years experience working in conflict resolution/investigation Our Commitment to Diversity, Equity, and Inclusion UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans. University Hospital in Madison is a Magnet-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. View Full Job Description UW Hospital and Clinics benefits