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Customer Relations Coordinator

2 months ago

Madison, Wisconsin, United States Young Nonprofit Professionals Network Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Relations Coordinator. In this role, you will be the first point of contact for alumni, constituents, and customers, providing exceptional visitor and information services.

Key Responsibilities

  • Manage operations at reception desks, ensuring a professional and tidy desk and public space presentation at all times.
  • Be the first point of contact in demonstrating the organization's brand to alumni, donors, and visitors through multiple communication channels.
  • Provide exceptional visitor and information services to all visitors, enthusiastically greeting and assisting them, and directing them to the appropriate area or personnel.
  • Maintain a high level of knowledge of organizational processes and standards, communicating collaboratively across different teams and divisions.
  • Responsible for upkeep, cleanliness, and coordination of public areas, ensuring a safe and secure environment for visitors.
  • Process alumni profile information updates in the official alumni database and assist customers with email account services.
  • Manage reserved parking lot spaces, receive general deliveries, and process outgoing shipments.
  • Fulfill petty cash requests and assist in general operational tasks as needed.

Requirements

  • 6+ months of experience in a receptionist/customer service job function.
  • Proficient in Microsoft Office Suite and experience working in databases/CRM.
  • Good organizational skills, strong communication skills, and ability to interact well with people of diverse backgrounds.
  • Team-oriented and resourceful, with the ability to work with a large degree of independence and juggle multiple tasks.

About Us

The Young Nonprofit Professionals Network is a dynamic organization dedicated to empowering young professionals to make a meaningful impact in their communities. We offer a competitive benefits package and a collaborative work environment that values diversity, equity, and inclusion.