Patient Scheduling Coordinator

2 months ago


Madison, Wisconsin, United States UW Health Full time

Job Summary:

We are seeking a highly organized and detail-oriented Patient Scheduling Representative to join our team at UW Health Clinics. As a Patient Scheduling Representative, you will be responsible for scheduling appointments, coordinating with clinic staff, and providing exceptional customer service to our patients and their families.

Key Responsibilities:

  • Schedule appointments via phone, in-person, or electronic correspondence.
  • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
  • Make outgoing phone calls to patients to schedule their appointments.
  • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Requirements:

  • Minimum – High school diploma or equivalent.
  • Preferred – Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.
  • Minimum – Six (6) months of previous experience in an office or customer service environment.
  • Preferred – Previous experience working in healthcare, previous experience scheduling patients, or previous experience answering phones and greeting clients in person.

Our Commitment to Diversity, Equity, and Inclusion:

UW Health is committed to being a diverse, equitable, inclusive, and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. We value the unique perspectives and qualities each employee brings to work each day.

About UW Health Clinics:

Our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.



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