Patient Advocate

1 month ago


Dallas, United States Health Care Service Corporation Full time

As a Patient Account Representative, you'll be a guiding force behind efficient patient billing and account management. Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity. Day-to-day, you'll leverage your expertise to: Process and manage patient claims accurately and efficiently Collect payments, negotiate overdue balances, and assist with repayment structures Generate bills and explain insurance benefits to patients Resolve account-related issues promptly with patients and insurance companies To thrive in this role, you'll need: A High School Diploma or GED and relevant experience in medical billing, collections, and customer service Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook Strong understanding of insurance reimbursement procedures and revenue cycle process Good analytical skills and a firm grasp of calculations and medical terminology Exceptional verbal and written communication abilities (English a must; Spanish a plus) Ability to work well independently with limited supervision Time management and organization to juggle multiple accounts Willingness to work claims, appeals, and denials to positive outcomes (40-50 accounts per day) Communicate to leadership management areas of concern or areas of improvement Update patient demographic information and initiate account adjustments Ability to work for extended periods of time on a computer More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives. #J-18808-Ljbffr


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