Patient Advocate, Registered Nurse

3 weeks ago

Dallas, Texas, United States Texas Health Full time


Patient Advocate, Registered Nurse

Our Quality Management Department is looking for an experienced Patient Advocate to join their team

Is that you?

Work location: Texas Health Dallas, 8200 Walnut Hill Lane, Dallas Texas 75231

Work hours: Full Time, 32 Hours, Days
  • Bachelor's degree preferred
  • Other - CLIAFE Must comply with CLIA regulations regarding foreign education equivalency required
  • 3 years hospital acute care experience required
  • 2-3 year of quality/risk management experience preferred
  • Strong professional writing skills
  • Experience working in the full suite of Microsoft
  • RN - Registered Nurse upon hire required
  • Excellent interpersonal and communication skills (written and verbal), strong organizational abilities, strong service orientation, sensitivity to patients needs, ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility
  • Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience, Bilingual preferred

What You Will Do

  • Receive complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
  • Prioritize concerns in multiple or complex issues.
  • Oversee referral, investigation, and resolution of complaints/grievances independently and coordinate response by involved departments.
  • Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.
  • Respond to government or regulatory complaints and responds to agencies as needed.
  • Serve as grievance coordinator for entity.
  • Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.

For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We're an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women's services and emergency medicine, we've got it. Plus, we're a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women's imaging services. Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center, and a designated Magnet hospital. We're a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more. As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Additional Perks Of Being a Texas Health Nurse

  • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, well as several other benefits.
  • Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
  • Strong Unit Based Council (UBC).
  • A supportive, team environment with outstanding opportunities for growth.
  • Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to

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