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Workshop Controller
2 months ago
CMI Toyota (Predelivery), 142 Main North Road, Prospect, South Australia, Australia
Req #164
Tuesday, 14 May 2024
About the company
CMI Toyota has been established since 1963 and is one of the most highly regarded Toyota dealers in the country. As South Australia's number one Toyota dealer we pride ourselves on our commitment to customer service while providing an excellent working environment with an enviable culture. CMI Toyota is a subsidiary the CMV Group of companies, a proudly South Australian owned and operated family business with over 1900 employees, representing some of the best automotive brands in the world.
About the role
The Workshop Controller is responsible for delegation and processing of all service jobs through the Predelivery department workshop, ensuring efficient and timely delivery of all new vehicles through to sale. The role provides support and assistance to the Predelivery Manager to achieve productivity and efficiency targets.
Duties & Responsibilities
Create relevant repair orders and carry out final costing and invoicing pertaining to the required new vehicle preparation as outlined by the service and sales departments
Issue purchase orders to sub-contractors and sublet suppliers as required for new vehicles
Ensure relations with the manufacturer are maintained to the highest standards and coordinate manufacturer requirements
Conduct regular briefings with pre delivery team and communicate expectations of the service and sales departments
Work closely with the sales department, advise on the delivery times of internal tasks and ensure efficient deliveries of new vehicles
Participate in field day set ups and the delivery of vehicles to shows and events
Promote the managerial responsibility of reporting supervisors and conduct individual performance reviews
Manage the pre delivery team to ensure the brand is presented to every customer in a professional manner
Participate in new vehicle handover to customer as required by the sales department
Ensure customer service matters are dealt with promptly and efficiently
Provide support and training to pre delivery team to achieve desired customer satisfaction criteria
Regularly review and maintain up to date product knowledge
Monitor daily productivity and efficiency of the pre delivery department
Ensure all records of the pre delivery department are kept in accordance with company policy and legislative requirements
Regular review and update of S.O.P’s and communicate to pre delivery department
Ensure all pre delivery personnel comply with company WHS policies and processes at all times
Assist the Service Manager in implementing WHS standards and procedures
Report all incidents, injuries and near misses to Service Manager
Skills & Experience
Qualified & experienced automotive mechanic
Current drivers’ licence (auto & manual)
Knowledge of the automotive industry
Strong leadership ability and people skills
Exceptional organisational and communication skills
Ability to thrive in a fast-paced environment
Friendly and positive attitude
Ability to drive WHS culture and a thorough understanding of WHS principles
Salary negotiable based on experience
Career development and progression opportunities
Values driven culture and supportive environment
SA’s number 1 Toyota dealer, part of a large and successful South Australian company
Discounted income protection and health insurance
Regular employee wellbeing and engagement initiatives and events
If you have the skills and experience necessary and want to become an important part of our successful team then please apply and submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Job family
Individual Contributor
Pay type
Salary
Required education
Senior secondary school
CMI Toyota (Predelivery), 142 Main North Road, Prospect, South Australia, Australia
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