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Conference Services Manager

3 months ago

Washington, United States Eaton Hotel Full time

Eaton Workshop is a purpose-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit. Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world. Eaton Workshop’s physical and digital spaces are a place for kindred spirits to commune, collaborate, and make an impact. Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, theater, music), Media (radio, film), Wellness (holistic mind-body-spirit healing), and House (purpose-driven members workspace), as well as beautifully designed, ethical hotel and F&B offerings.

We encourage people from underrepresented groups to apply to work with us at Eaton Workshop – BIPOC, women, LGBTQIA, international citizens, and more. We welcome professionals who strongly believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, compassion, humility, an open mind, and a collaborative spirit. We are not looking for people who pursue ego, who put self gain and profit above all else, and who don’t truly support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, can build on their expertise, collaborate across disciplines, and see the higher purpose in going beyond the status quo.

POSITION OVERVIEW.

The Conference Services Manager will be responsible for overseeing all aspects of conference planning and execution, from initial client consultation to post-event analysis. This role requires a blend of strategic thinking, project management, and exceptional customer service skills. The ideal candidate will have a proven record of accomplishment in event management, with a keen eye for detail and the ability to manage multiple tasks simultaneously.

JOB RESPONSIBILITIES

Manage the planning, coordination, and execution of conferences and related events, ensuring all client requirements are met and events run smoothly. Act as the primary point of contact for clients, understanding their needs, and providing expert advice and support throughout the planning process. Source and negotiate with vendors, including caterers, AV technicians, decorators, and other service providers, ensuring quality and cost-effectiveness. Develop and manage event budgets, ensuring financial targets are met and expenses are controlled. Oversee all logistical aspects, including venue setup, equipment setup, and on-site event management. Supervise and coordinate the work of event staff and volunteers, ensuring high standards of service and professionalism. Conduct post-event evaluations, gather feedback, and provide recommendations for continuous improvement.

PHYSICAL

Periods of standing exceeding 50% of shifts are required. Position is a very active position. Ability to follow instructions, directions, and meet deadlines. Ability to work alone in an established routine.

KNOWLEDGE & EXPERTISE

Must have previous experience in Hospitality Management, Event Planning, Business Administration, or a related field. Minimum of 2 years of experience in conference services or event management. Proven experience in managing large-scale events and working with all types of clients. Strong organizational and project management skills, with the ability to handle multiple tasks and deadlines. Excellent interpersonal and communication skills, with a customer-focused attitude. Proficiency in event management software and Microsoft Office Suite. Ability to work flexible hours, including evenings and weekends, as needed.

Source: Hospitality Online