Customer Experience Specialist

1 week ago


Madison, United States Kessenich's Ltd. Full time

Customer Experience Specialist Join Our Dynamic Team

Are you ready to make an impact in the exciting world of food service? Look no further Kessenichs Foodservice Design, Equipment & Supplies, a trusted name since 1929, is seeking a passionate Customer Experience Specialist to join our Madison, WI team. As a key player in our bustling showroom, youll connect with customers, drive merchandising initiatives, and collaborate with our outside sales team. If you thrive in a fast-paced environment and love providing top-notch service, this role is tailor-made for you

What Youll Do:

  • Connect with Urgency: Be the go-to problem solver for our diverse clientele.
  • Collaborate: Work closely with our warehouse operations team to ensure seamless processes.
  • Create and Engage: Prepare quotes, manage sales orders, and engage with customers via calls and emails.
  • Follow Through: Keep the sales cycle moving smoothly to ensure all orders are fulfilled.
  • Spot Opportunities: Identify ways to expand customer projects and enhance their experience.
  • Showcase Our Products: Curate eye-catching displays in our showroom, making pricing and promotions crystal clear.
  • Stay Organized: Maintain customer files and support our outside sales team.

Qualifications:

  • Core Values: Embrace our company values and contribute to our positive work culture.
  • Energetic Attitude: Bring your enthusiasm and willingness to assist others.
  • Problem-Solving Skills: Tackle challenges head-on and find creative solutions.
  • Attention to Detail: Dot the is, cross the ts we value precision.
  • Hospitality or Customer Service Experience: A plus
  • Independent Worker: Thrive with minimal supervision.
  • Tech-Savvy: Proficient in Microsoft Word, Excel (beginner level), and Outlook.
  • Education: High school diploma or equivalent.

Perks:

  • Competitive Salary
  • Benefits: 401(k), matching, dental insurance, health insurance, life insurance, and more.
  • Work-Life Balance: Monday to Friday, 8-hour shifts.
  • Professional Growth: Access to development opportunities.
  • In-Person Work: Join us at our Madison location.

At Kessenichs, were not just a company were a family. If youre ready to make your mark and thrive in a dynamic market, apply today

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Ability to Commute:

  • Madison, WI 53716 (Required)

Work Location: In person



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