Customer Experience Specialist
1 week ago
Customer Experience Specialist Join Our Dynamic Team
Are you ready to make an impact in the exciting world of food service? Look no further Kessenichs Foodservice Design, Equipment & Supplies, a trusted name since 1929, is seeking a passionate Customer Experience Specialist to join our Madison, WI team. As a key player in our bustling showroom, youll connect with customers, drive merchandising initiatives, and collaborate with our outside sales team. If you thrive in a fast-paced environment and love providing top-notch service, this role is tailor-made for you
What Youll Do:
- Connect with Urgency: Be the go-to problem solver for our diverse clientele.
- Collaborate: Work closely with our warehouse operations team to ensure seamless processes.
- Create and Engage: Prepare quotes, manage sales orders, and engage with customers via calls and emails.
- Follow Through: Keep the sales cycle moving smoothly to ensure all orders are fulfilled.
- Spot Opportunities: Identify ways to expand customer projects and enhance their experience.
- Showcase Our Products: Curate eye-catching displays in our showroom, making pricing and promotions crystal clear.
- Stay Organized: Maintain customer files and support our outside sales team.
Qualifications:
- Core Values: Embrace our company values and contribute to our positive work culture.
- Energetic Attitude: Bring your enthusiasm and willingness to assist others.
- Problem-Solving Skills: Tackle challenges head-on and find creative solutions.
- Attention to Detail: Dot the is, cross the ts we value precision.
- Hospitality or Customer Service Experience: A plus
- Independent Worker: Thrive with minimal supervision.
- Tech-Savvy: Proficient in Microsoft Word, Excel (beginner level), and Outlook.
- Education: High school diploma or equivalent.
Perks:
- Competitive Salary
- Benefits: 401(k), matching, dental insurance, health insurance, life insurance, and more.
- Work-Life Balance: Monday to Friday, 8-hour shifts.
- Professional Growth: Access to development opportunities.
- In-Person Work: Join us at our Madison location.
At Kessenichs, were not just a company were a family. If youre ready to make your mark and thrive in a dynamic market, apply today
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Madison, WI 53716 (Required)
Work Location: In person
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