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Customer Experience Specialist

2 months ago

Madison, United States Threadfellows Full time

Threadfellows is an e-commerce apparel and accessory company that focuses on dressing businesses in the highest quality brand name apparel. We partner with brands like Patagonia, Cotopaxi, Columbia, TravisMathew, Fjall Raven, and many more. We are a small team of professionals experiencing strong growth and we need driven team members to help us capitalize. We provide a caring work environment where you will get to make a direct impact on our business, and become part of our close knit team.

 

This job would be great for you if…

 

·       You want to feel your value to the organization daily

·       You enjoy working with customers in a sales & service capacity

·       You like winning and helping people

·       You don’t like jobs that “put you in the box”

·       You want to be a part of something vs. just collect a paycheck

 

Responsibilities

 

·       Provide an outstanding customer experience, from start to finish through their ordering experience

·       Consult with customers and internal production team through the art process from setting up their logo through final production

·       Build sustainable relationships and engage customers by consulting and finding the right solutions

·       Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives

·       Manage customer communication in a timely manner and ensure order is flowing within our stated lead times

·       Process customer transactions efficiently using the POS system

·       Support customer needs through effective use of order management software and internal communication

 

Qualifications

 

·       Previous experience in a customer support or sales role

·       Strong verbal and written communication skills along with active listening

·       Customer focus and adaptability to different personality types

·       Ability to set priorities and manage time effectively

·       Organized and strong attention to detail

·       Familiar with Microsoft Office with an emphasis on Excel

·       Ability to swiftly move between multiple programs

·       Highly reliable and punctual

·       Flexible and adaptable to change

·       Comfortable working in a start-up environment

·       Driven and eager to learn and grow your career