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Customer Experience Specialist

2 months ago

Madison, United States Kessenich's Full time

Customer Experience Specialist – Join Our Dynamic Team

Are you ready to make an impact in the exciting world of food service? Look no further Kessenich’s Foodservice Design, Equipment & Supplies, a trusted name since 1929, is seeking a passionate Customer Experience Specialist to join our Madison, WI team. As a key player in our bustling showroom, you’ll connect with customers, drive merchandising initiatives, and collaborate with our outside sales team. If you thrive in a fast-paced environment and love providing top-notch service, this role is tailor-made for you

What You’ll Do:

  • Connect with Urgency: Be the go-to problem solver for our diverse clientele.
  • Collaborate: Work closely with our warehouse operations team to ensure seamless processes.
  • Create and Engage: Prepare quotes, manage sales orders, and engage with customers via calls and emails.
  • Follow Through: Keep the sales cycle moving smoothly to ensure all orders are fulfilled.
  • Spot Opportunities: Identify ways to expand customer projects and enhance their experience.
  • Showcase Our Products: Curate eye-catching displays in our showroom, making pricing and promotions crystal clear.
  • Stay Organized: Maintain customer files and support our outside sales team.

Qualifications:

  • Core Values: Embrace our company values and contribute to our positive work culture.
  • Energetic Attitude: Bring your enthusiasm and willingness to assist others.
  • Problem-Solving Skills: Tackle challenges head-on and find creative solutions.
  • Attention to Detail: Dot the i’s, cross the t’s – we value precision.
  • Hospitality or Customer Service Experience: A plus
  • Independent Worker: Thrive with minimal supervision.
  • Tech-Savvy: Proficient in Microsoft Word, Excel (beginner level), and Outlook.
  • Education: High school diploma or equivalent.

Perks:

  • Competitive Salary
  • Benefits: 401(k), matching, dental insurance, health insurance, life insurance, and more.
  • Work-Life Balance: Monday to Friday, 8-hour shifts.
  • Professional Growth: Access to development opportunities.
  • In-Person Work: Join us at our Madison location.

At Kessenich’s, we’re not just a company – we’re a family. If you’re ready to make your mark and thrive in a dynamic market, apply today

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Ability to Commute:

  • Madison, WI 53716 (Required)

Work Location: In person