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Customer Experience Representative
2 months ago
Customer Experience Specialist - A Key Role at Kessenich's Ltd.
Kessenich's Ltd., a leading foodservice design, equipment, and supplies company since 1929, is seeking a skilled Customer Experience Specialist to join our team in Madison, WI. As a vital member of our showroom team, you will be responsible for connecting with customers, driving merchandising initiatives, and collaborating with our outside sales team.
Key Responsibilities:
- Customer Connection: Be the primary point of contact for our diverse clientele, providing exceptional service and support.
- Collaboration: Work closely with our warehouse operations team to ensure seamless processes and efficient order fulfillment.
- Quote Preparation: Prepare detailed quotes and manage sales orders to meet customer needs.
- Customer Engagement: Engage with customers through regular communication, ensuring their experience is positive and memorable.
- Process Improvement: Identify opportunities to enhance customer projects and improve overall customer experience.
- Visual Merchandising: Curate visually appealing displays in our showroom, highlighting products and promotions effectively.
- Customer File Management: Maintain accurate and up-to-date customer files, supporting our outside sales team in their efforts.
Requirements:
- Core Values: Embody our company values and contribute to a positive work culture.
- Energetic Attitude: Bring enthusiasm and a willingness to assist others in a fast-paced environment.
- Problem-Solving Skills: Effectively tackle challenges and find creative solutions to meet customer needs.
- Attention to Detail: Maintain precision in all aspects of the job, from quote preparation to customer communication.
- Hospitality or Customer Service Experience: A plus in providing exceptional customer experiences.
- Independent Worker: Thrive in a role with minimal supervision, taking initiative to complete tasks efficiently.
- Tech-Savvy: Proficient in Microsoft Word, Excel (beginner level), and Outlook, with a willingness to learn and adapt to new technologies.
- Education: High school diploma or equivalent.
Benefits:
- Competitive Salary
- Benefits Package: 401(k), matching, dental insurance, health insurance, life insurance, and more.
- Work-Life Balance: Monday to Friday, 8-hour shifts, allowing for a healthy work-life balance.
- Professional Growth: Access to development opportunities to enhance skills and career progression.
- In-Person Work: Join our team at our Madison location, fostering a collaborative and dynamic work environment.
Kessenich's Ltd. is a company that values its employees and strives to create a positive work environment. If you are a motivated individual looking to make a difference in the foodservice industry, we encourage you to apply for this exciting opportunity.
