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Customer Service Specialist

2 months ago

Madison, New Jersey, United States Insight Global Full time

Position Overview
Insight Global is seeking dedicated customer service specialists to support our real estate clients. This role is essential in assisting with leasing applications and providing comprehensive customer support.

Key Responsibilities
As a customer service specialist, you will:

  • Handle incoming inquiries from potential residents, current tenants, and real estate professionals.
  • Focus on guiding applicants through the leasing process, adhering to established call protocols.
  • Troubleshoot issues and provide technical assistance using the Dashboard, escalating concerns to quality assurance when necessary.
  • Manage your task list efficiently, ensuring timely responses to emails and follow-ups as required.

Company Commitment
We are committed to fostering a diverse and inclusive workplace where all employees can express their authentic selves. Insight Global is an equal opportunity employer, and we value every individual.

Qualifications
To be considered for this role, candidates should possess:

  • A minimum of 2 years of relevant work experience.
  • Excellent communication abilities.
  • Proficiency in Microsoft applications.
  • Reliable internet access.
  • Strong organizational and time management skills.
  • Ability to pass a background check.

Preferred Qualifications
While not mandatory, the following experiences are advantageous:

  • Prior experience in a call center environment.
  • Sales experience.
  • Knowledge of real estate or property management.
  • Familiarity with Salesforce.
  • A bachelor's degree.

Benefits
Employees in this position will receive a comprehensive benefits package starting on the 31st day of employment, which includes:

  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Flexible Spending Account (DCFSA) options.
  • 401(k) retirement plan with employer matching.
  • Paid sick leave and other paid time off as per applicable laws.