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Patient Services Coordinator III

1 month ago

Waltham, United States Mass General Brigham Full time

Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits Coordinates and maintains providers’ master clinical schedules Submits referrals for specialty appointment requests Obtains intake information from patient and referring physician’s offices. Schedules Radiology tests Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results. Schedules infusion related services utilizing OptIn scheduling support system Triages and manages high volume of patient telephone calls, utilizing superb customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed Performs other duties as assigned SRMGBQualifications: QUALIFICATIONS: High school diploma required, Bachelors preferred RSRMGB EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.