Patient Care Coordinator-Optometry
4 weeks ago
Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Optometry & Optical Services team. This is a full time opportunity Monday through Friday. This position does allow for 2-3 days remote if so desired. The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. They will be servicing the Optometry and Optical line of business.
Schedule: 40 hours per week; Monday through Friday 8-4:30PM
Summary of Responsibilities:
The Patient Care Coordinator I, II, III are responsible for the daily administrative tasks to support the needs of the practice and the providers. The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change.
Patient/MD/OD Communication:
· Provides excellent customer service.
· Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
· Documentation of patient communication in medical record.
· Problem solving as patient concerns or issues arise.
· Escalating patient concerns or questions to the Practice Manager/Supervisor when appropriate.
· Responding to Patient Gateway patient messages. Processes in-baskets in Epic between team members and providers.
· Enters orders into Epic.
Phones/Scheduling:
· Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing.
o Calls from the main OCB line and from specialty service line-specific direct lines.
o Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.)
· Maintain lines of communication regarding templates concerns with the Practice Manager/Supervisor.
· Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor.
· Responsible for maintaining a high level of scheduling accuracy.
· Make outgoing rescheduling calls.
· Manage and work the waitlist regularly and as openings in the schedule arise.
· Work on the recall reports and follow up as needed.
· Document no show appointments and handle patient follow up.
· Scheduling of MRI, CT, labs, pathology.
General Practice Administrative tasks:
· Faxes- receive and handle incoming faxes.
· Pathology- follow up on and document pathology results after provider review.
· Import paperwork as needed for all tasks.
· Process incoming patient referrals.
· Handle mail as needed.
· RX refills and PAs for RX refills for the specialty.
· Performs related job duties as required.
Education and Experience:
· At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
· Bachelor’s degree preferred.
· Experience using electronic medical records, specifically Epic preferred.
· Experience answering a high volume of patient calls.
· Strong verbal and written communication skills, as well as attention to detail.
· Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
· Advanced skill in multi-tasking and ability to prioritize functions based on business need.
· Ability to work with difficult people in challenging, sometimes stressful, situations.
Benefits Offered:
- Health & Dental Insurance- starts1st Day of Employment
- Paid time off and Paid Holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with Company Contribution
- Co. paid Life and LTD Insurance
- Employee Discounts
Powered by JazzHR
xZvPkmvVuy
-
Optometry Patient Care Specialist
1 week ago
Waltham, Massachusetts, United States Ophthalmic Consultants of Boston Full timePosition OverviewOphthalmic Consultants of Boston (OCB) is actively looking for a Patient Care Specialist in the Optometry & Optical Services sector. This role is a full-time position, operating Monday through Friday, with the option for 2-3 remote workdays if preferred. The Patient Care Specialist will embody OCB's commitment to exceptional patient service,...
-
Optometry Patient Care Team Leader
2 weeks ago
Waltham, Massachusetts, United States Ophthalmic Consultants Of Boston Full timePosition Overview:Ophthalmic Consultants of Boston is seeking a dedicated Patient Care Supervisor to join our Optometry & Optical division. This role is pivotal in maintaining our commitment to exceptional patient service, unity, ethics, integrity, fairness, operational excellence, and fiscal responsibility.Key Responsibilities:The Patient Care Supervisor...
-
Patient Care Supervisor-Optometry
2 months ago
Waltham, United States Ophthalmic Consultants of Boston Full timeJob DescriptionJob DescriptionOphthalmic Consultants of Boston is currently searching for a Patient Care Supervisor for our Optometry & Optical group. They will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.Summary of Responsibilities:The Patient...
-
Supervisor of Patient Services in Optometry
2 weeks ago
Waltham, Massachusetts, United States Ophthalmic Consultants Of Boston Full timePosition Overview:Ophthalmic Consultants of Boston is seeking a dedicated Patient Care Supervisor to join our Optometry & Optical division. This role is pivotal in ensuring our commitment to exceptional patient service, integrity, teamwork, fairness, operational excellence, and financial accountability.Key Responsibilities:The Patient Care Supervisor will...
-
Patient Care Coordinator
5 days ago
Waltham, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Medical Assistant II will provide clinical support to physicians and patients in an outpatient clinic setting. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesClinical Duties:Assist physicians with patient evaluations, management, and...
-
Senior Patient Care Coordinator
2 weeks ago
Waltham, Massachusetts, United States Mass General Brigham Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: Under the supervision of the Practice Manager, the Senior Patient Care Coordinator delivers intricate patient scheduling assistance in a bustling outpatient ambulatory care environment.PRINCIPAL DUTIES AND RESPONSIBILITIES: Organizes initial, follow-up, and multi-disciplinary patient appointments involving multiple...
-
Patient Referral Coordinator
2 weeks ago
Waltham, Massachusetts, United States Brigham and Women's Hospital Full timePosition Overview - Patient Referral CoordinatorAt Brigham and Women's Hospital, we are dedicated to enhancing patient care through our comprehensive services. We pride ourselves on fostering a diverse, equitable, and inclusive workplace that mirrors the varied backgrounds of the patients we serve.Our commitment to equal opportunity ensures that all...
-
Patient Services Coordinator III
1 week ago
Waltham, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coordinator III (3290335) MGH WALTHAM CANCER CENTER Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, and multi-disciplinary...
-
Patient Services Coordinator III
2 weeks ago
Waltham, United States Mass General Brigham Full timeDescription: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient...
-
Patient Services Coordinator III
7 days ago
Waltham, United States Massachusetts General Hospital Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient...
-
Patient Services Coordinator III
2 weeks ago
Waltham, United States Mass General Brigham Full timeDescription: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient...
-
Care Coordinator
5 days ago
Waltham, Massachusetts, United States Springwell Full timeJob SummaryWe are seeking a highly motivated and compassionate Care Coordinator to join our team at Springwell. As a Care Coordinator, you will play a vital role in introducing older adults, individuals with disabilities, and their caregivers to our agency and assisting them in navigating the network of available resources.Key ResponsibilitiesReview...
-
Patient Care Representative
3 months ago
Waltham, United States 42 NORTH DENTAL LLC Full timeOverview: This is a Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to...
-
Patient Care Associate
4 weeks ago
Waltham, Massachusetts, United States Massachusetts General Hospital Full timeSign on bonus eligible** The Opportunity: Patient Care Associate | MGH Cancer Center - Waltham Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for : Massachusetts General Hospital.Apply today to learn more about growing your career at MGH Schedule hour shifts Days 40 hours per week Monday -...
-
Patient Experience Liaison
20 hours ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical operations team, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesProvide Exceptional Patient Service: Offer positive and effective...
-
Patient Experience Liaison
20 hours ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our inpatient service team, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesPatient Encounter Management:Deliver outstanding customer...
-
Overnight Patient Care Assistant
2 weeks ago
Waltham, Massachusetts, United States Vinfen Full timeWork Schedule: Thursday to Saturday, 11 PM - 9 AMCompensation: $17.75 per hourAs an Overnight Patient Care Assistant, you will play a vital role in delivering essential support and care to individuals during nighttime hours. Your responsibilities will include:1. **Assisting with Daily Living Activities:** Provide compassionate assistance with personal care...
-
Patient Experience Liaison
20 hours ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional patient care and support to our patients, families, and visitors.Key ResponsibilitiesPatient Encounter Management:Provide positive...
-
Patient Care Administrator I
3 months ago
Waltham, United States Boston Bone & Joint Institute Full timeJob DescriptionJob DescriptionBoston Bone & Joint InstitutePosition Summary Verifies demographic and insurance information for new and established patients, according to protocol; makes a copy of each patient's insurance card, front and back and also their license Collects patients’ co-payment and any previous balances that are due. Manages Self-pay...
-
Patient Services Coord. II-Waltham
2 months ago
Waltham, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeThe Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information,...