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Patient Services Coordinator III

2 months ago

Waltham, United States Massachusetts General Hospital Full time

GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits. Coordinates and maintains providers' master clinical schedules. Submits referrals for specialty appointment requests. Obtains intake information from patients and referring physician's offices. Schedules Radiology tests. Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports, and lab results. Schedules infusion-related services utilizing the OptIn scheduling support system. Triages and manages a high volume of patient telephone calls, utilizing superb customer service skills. Maintains confidentiality and privacy, consistent with HIPAA guidelines. Provides cross coverage for other practice staff members for absences, vacations, etc., and during variations in workflow, as needed. Performs other duties as assigned. QUALIFICATIONS: High school diploma required, Bachelor's preferred. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Primary Location: MA-Waltham-MGH Waltham Work Locations: MGH Waltham, 40 Second Avenue, Waltham, 02451 Job: Practice Assistant/Patient Services Coord Organization: Massachusetts General Hospital (MGH) Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Monday-Friday 8:30am-5pm Employee Status: Regular Recruiting Department: MGH Cancer Center Job Posting: Jun 20, 2024 #J-18808-Ljbffr