IT Senior Director, Patient Services
4 weeks ago
Position Responsibilities:
- Strategic Leadership:
- Develop and execute the IT strategy aligned with Patient Access objectives and the overall business strategy.
- Collaborate with senior leadership to ensure IT initiatives support and enhance Patient Services processes, including Patient Support, Access & Reimbursement, as well as Patient Services Marketing.
- System Implementation and Enhancement:
- Oversee the implementation and enhancement of IT systems supporting Patient Services functions, such as Patient Support platforms, CRM and communication tools for the Access & Reimbursement Managers, digital channels and other tools to support Madrigal’s customer engagement model.
- Drive value by leveraging technology, data, and AI to optimize Patient Services operations and enhance communication with healthcare professionals.
- Ensure systems comply with regulatory standards and industry best practices.
- Collaboration with Stakeholders:
- Collaborate with cross-functional teams, including Sales, Marketing, Regulatory, Compliance, and Market Access teams, to understand IT needs and deliver integrated solutions.
- Engage with key stakeholders internally and externally to design and deliver IT solutions that align with Patient Services goals.
- Coordinate with other IT business partners to assure the smooth handoff of assets and responsibilities for cross-functional engagements.
- Team Management:
- Build and lead a high-performing IT team supporting Patient Services, fostering a collaborative and innovative work culture.
- Provide guidance and mentorship to team members, promoting professional development and growth.
- Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred.
- 10+ years of progressive leadership experience in IT, with a focus on supporting Patient Services in the pharmaceutical industry.
- Proven track record of successful implementation and management of IT systems supporting Patient Services processes.
- Strong understanding of regulatory requirements related to IT systems in support of Patient Services.
- Strategic thinking and leadership abilities
- Excellent communication and stakeholder management skills.
- Strong project management skills with a focus on delivering results.
- In-depth knowledge of IT systems relevant to Patient Services, including Patient Support software, call centers, payer access and reimbursement dynamics, and CRM systems
- Regulatory affairs knowledge related to IT systems in the pharmaceutical industry.
Base salary is determined by several factors that include, but are not limited to, a successful candidate's qualifications, skills, education, experience, business needs, and market demands. The role may also be eligible for bonus, equity, and comprehensive benefits, which include flexible paid time off (PTO), medical, dental, vision, and life and disability insurance.
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.
Please be aware that we are currently receiving numerous reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process. Interviews with Madrigal are conducted via the Zoom platform.
Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for Madrigal we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks.
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