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Customer Service Specialist

4 months ago

Chicago, United States Volta Full time

**Customer Service Specialist** at Volta Charging

Chicago

We are seeking a

**Customer Service Specialist** to join our

**Service Operations** Team. Service Operations mission is to maintain the most beautiful stations with the highest uptime in the EV charging industry, and to support our electric vehicle drivers.

At Volta were on a mission to accelerate the adoption of the electric vehicle. Volta's award-winning charging stations benefit brands, consumers, and real-estate locations by providing valuable advertising space to businesses and convenient charging to drivers. Strategically located in places consumers already visit, Volta's chargers are currently the most used electric vehicle charging stations in the United States. **The Opportunity at Volta Charging** The Customer Service Specialist serves an essential role not only for Operations, but also to the overall organization. You will be responsible for timely and accurate response to our customers, and serve as a gateway to additional teams by properly capturing the customers challenge to be handled by other teams and will eventually be solving problems on your own. This is an opportunity to make a major impact in a company that is shaping the future of transportation. This position will report to the

**Director of Customer Service and Analytics** and can be based anywhere in the continental US. **In your first 90 days, you will** * You will have reached a level of proficiency with daily operations and have an understanding of how our charging stations work * You will have learned the relevant tools for managing support tickets and communicating with customers * You will have established good working relationships with your peers and stakeholders, and will be able to gather information, and influence as necessary to reach company objectives * You will have established a personal workflow that is efficient and transparent **After twelve months, you will have accomplished** * Mastery of daily operations, processing high volumes of work with quality and efficiency * High level of satisfaction from our customers and your peers * Identifying, facilitating, and implementing minor process improvement initiatives * Developing expertise in one or more areas of knowledge within our operation **What you bring to Volta Charging** * You have experience in customer support work that involves investigating and resolving technical issues * Effective Communication: You communicate succinctly & effectively with personality and professionalism * Customer Focus: You enjoy delighting and educating customers and you value sharing insights into our customer inquiries, and are not afraid to share negative experiences * You are mechanically and technically inclined

you like digging into a problem and fixing things * You are cognizant of cost implications and actively seek out solutions which benefit the bottom line * Travel is something you enjoy, as you may be asked to spend time in the field as part of the training and learning process * You thrive in fast-paced, informal, team-focused environment where constant change is the norm and the bar for quality is set high * You have strong writing, spreadsheet, and computer skills, a meticulous attention to detail, and are diligent in finding solutions * Process improvement experience is a plus, you live optimizing processes * Your knowledge and experience of EV charging systems, electrical systems, and/or communications networking is a strong plus **Voluntary Self-Identification** For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Volta Chargings Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Gender

Gender Please identify your race Please identify your race

Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Veteran Status

Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 **Voluntary Self-Identification of Disability** We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at . You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: * Autism * Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS * Blind or low vision * Cancer * Cardiovascular or heart disease * Celiac disease * Cerebral palsy * Deaf or hard of hearing * Depression or anxiety * Diabetes * Epilepsy * Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome * Intellectual disability * Missing limbs or partially missing limbs * Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) * Psychiatric condition, for example, bipolar disorder, schizophrenia

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